Job Openings at ipNX Nigeria Limited

Job Summary

To ensure efficient service delivery to the customer and ensure customer satisfaction for all new services and support related service.

Expected Key Results

• Corporate/FOS Incident Management
• Preventive Maintenance
• Report Management
• Implement an FTTH Monitoring application to improve MTTR for faults

Key Competencies

• Technical Site Survey (TSS) on the fiber & microwave radio platforms. Using tools like GPS, Compasses and Microwave link budget software for data collection and analysis.
• Implementation and integration of new projects.
• FTTH implementation and troubleshooting.
• Work closely with the fiber activation and backbone extension teams in the end-to-end delivery of projects.
• Ensure new projects are signed off and submitted to Billing Unit for subsequent invoicing.
• Provide technical expertise and leadership in the area of IP network design, implementation, optimization and maintenance to support voice, data and/or video networks in differing stages of development.
• Identify and implement equipment and solutions for creating and supporting IP networks for a variety of environments that require the use of wired and wireless transmission technologies.

Educational Qualifications

BEng Computer Engineering, BEng Electrical Electronics or any IT related degree.

Work Experience

2-4 years

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Purpose: To ensure efficient service delivery to the customer and ensure customer satisfaction for all new services and support related service.

KPIs

• Corporate/FOS Incident Management
• Preventive Maintenance
• Implement an FTTH Monitoring application to improve MTTR for faults
• Report Management

Key Competencies

• Technical Site Survey (TSS) on the fiber & microwave radio platforms. Using tools like GPS, Compasses and Microwave link budget software for data collection and analysis.
• Implementation and integration of new projects.
• FTTH implementation and troubleshooting.
• Work closely with the fiber activation and backbone extension teams in the end-to-end delivery of projects.
• Ensure new projects are signed off and submitted to Billing Unit for subsequent invoicing.
• Provide technical expertise and leadership in the area of IP network design, implementation, optimization and maintenance to support voice, data and/or video networks in differing stages of development.
• Identify and implement equipment and solutions for creating and supporting IP networks for a variety of environments that require the use of wired and wireless transmission technologies.

Educational Qualification 

2.2/ Upper Credit Minimum in Computer Science, Computer Engineering, ICT, Elect/Elect, Telecommunications Engineering etc 

Experience

2-3 years

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Job Summary

The Accounts Manager will maintain and grow the business and client base on an ongoing and project basis, will create and maintain relationships with existing and potential clients, develop strategic solutions and plans that best fit the business needs within the Lagos Island. Build and maintain productive business relationships with key decision makers to understand the Customers’ strategic direction and and identify opportunities. Focus on growing and developing existing clients, by exploring and driving Business opportunities that will give ipNX a larger share of the Customers’ wallets.

KPIs

• Maintain Strategic Leadership within Key Accounts
• Accounts Maintenance
• Effective Project Management
• Business Profitability
• Thorough understanding of customer needs
• Business Development
• Budget Achievement
• Relationship Management

Functional Skills:

• Ability to penetrate accounts and meet with stakeholders within accounts/sectors
• Capability to be a structured thinker with a strong analytical approach.
• Excellent research, problem solving, and analytical skills, including excellent PowerPoint and Excel capabilities, with impeccable analytical and business judgment
• Understanding local dynamics of the region
• Ability to bring intel that will lead to increased sales
• An expert understanding of best practice account management with the ability to implement both strategic and tactical initiatives
• Creative, upbeat and innovative and be able to effectively communicate key business messages to a diverse audience
• A proven track record in business development and client relationship management in a highly competitive, Business to Business (B 2B) environment

Education

2.2/Upper Credit Minimum in any field

Experience

2-4 years in an FMCG or ICT firm