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  • Posted: Sep 17, 2021
    Deadline: Not specified
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  • ENGIE is a leading global energy company that builds its businesses around a model based on responsible growth to take on energy transition challenges. We provide individuals, cities and businesses innovative solutions based on our expertise in 4 key sectors: independent power production, natural gas, renewable energy and energy efficiency services to a low...
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    Customer Service Representative (Nupe / Hausa Speaker)

    Employment Type: Temporary

    Job Objective

    • ENGIE Energy Access is looking for dynamic, highly motivated and disciplined Customer Service Representative with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
    • A successful Customer Service Representative must be fluent in the required language, critical thinker, attentive to details and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.

    Key Responsibilities, Deliverables and Activities
    Key Responsibilities:

    • Ensure an excellent experience to all customers with each interaction
    • Give customers information about products and services
    • Cross-sell Fenix products to customers where possible Deliverables and Activities
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    • Vet and open customer accounts by recording account information.
    • Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
    • Follow-up with customers who have delayed payments
    • Contribute to team effort by accomplishing related results as needed
    • Manage large amounts of incoming calls
    • Build sustainable relationships of trust through open and interactive communication
    • Go the extra mile to engage customers
    • Work with customer service manager to ensure proper customer service is being delivered
    • Close out or open call records
    • Read from scripts
    • Resolve customer complaints via phone, email, mail or social media
    • Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements

    Required Skills & Experience

    • OND holders, candidates about to undergo or currently undergoing the one year NYSC scheme are preferred.
    • 0-1 year of experience
    • Excellent Written and Verbal Communication Skills
    • Microsoft Excel skills
    • Ability to interact with peers and mid level leaders internally

    Highly Desired Skills:

    • Ability to work both in teams and independently
    • Passionate about solving problems for customers in rural communities
    • Proficiency in English Language and 1 or more other Nigerian Languages
    • Critical thinking skills (ability to think outside the box)
    • Good problem-solving skills (solutions-oriented)
    • Flexibility with the ability to work under pressure to meet deadlines
    • Willingness and desire to learn new ideas

    go to method of application »

    Sales Team Lead

    Location: Badagry, Lagos

    Job Overview

    • The Sales Team Lead will be stationed in the preferred location and be responsible for leading and managing a team of sales agents, installation technicians, dual contractors and their customers - responsible for the full customer cycle i.e., sell, fulfil, maintain and recover.
    • The successful candidate must be a detail-oriented professional with strong critical thinking skills and a demonstrated track record of effective sales work.

    Key Responsibilities, Deliverables & Activities
    Key Responsibilities:

    • Develop and implement the sales operational strategies within allocated area, as well as align with the area sales target.
    • Organizing sales activities and functions in the field to achieve targets, revenue and desired quality sales.
    • Managing installation technicians and maintenance technicians
    • Training and coaching of sales agents on topics including pitching, sales conversation, closing and building strong and long-lasting relationships with customers.

    Deliverables and Activities:

    • On time high-quality system installations at the customers premises or any other location as directed by ENGIE Energy Access.
    • Coordinate installation technicians and maintenance technicians to ensure systems are installed and maintained,
    • Support recruitment of new installation and maintenance technicians in the sales area.
    • Prepare the monthly installation monitoring report for the State Sales Manager.
    • Review control monthly commission payments and payroll follow up on faulty installations and inform finance department about deductions.
    • Repossessions are aligned and coordinated with the customer finance department.
    • Identify the needs for and recruit new contractors with support from service network team leader.
    • Responsible for disciplinary for installations and maintenance technicians.
    • Stock takings
    • Stock audit report
    • Providing regular portfolio & compliance reports to State Sales Manager and credit control team
    • Managing the daily work and activities of area administrator according prioritization policy on workout activities.
    • Deal with complex scenarios (customer not found, fire, violence etc.)
    • Assessing internal and external cause for portfolio deteriorations
    • Participating in the recruitment of new staff and training of existing staff
    • Monitor and review KPIs + provide feedback area administrator
    • Conduct periodic performance review of area administrator.
    • Mentoring each Sales Agents, installation technician, maintenance technician, dual contractor and area admin to enhance operational performance, motivation and engagement.
    • Educating Sales agents, dual contractors, area administrator, installation technicians, maintenance technicians and in applicable policies, guidelines provided by State Sales Manager and credit departmental standards.
    • Support conducting quarterly inventory audits for all service centers.

    Required Skills and Experience

    • BSc. Degree or equivalent
    • 1 - 3 years working in a role within a progressive sales and/or financial services
    • Previous experience in a managerial position is an added advantage
    • Ability and passion for coaching and training.
    • Strong ability in planning and organization.
    • Excellent verbal communication skills with customer focus
    • Computer literate, team player and dynamic self-starter.
    • Willing to travel/assign in any geographic area in Nigeria
    • Resident in the preferred location or willing to relocate there
    • Fluent in English.

    Highly Desired Skills:

    • Ability to work in teams or independently
    • Critical thinking skills (ability to think outside the box)
    • Good problem-solving skills (solutions oriented)
    • Good influencing and negotiation skills
    • Flexibility with ability to work under pressure to meet deadlines
    • Willingness and desire to learn new ideas

    go to method of application »

    Telesales Intern (Hausa or Nupe Speaker)

    Location: Victoria Island, Lagos
    Employment Type: Internship

    Responsibilities, Deliverables and Activities

    • Engie Energy Access is looking for a bright, highly motivated and disciplined Telesales intern.
    • They will be expected to provide excellent customer service to all Engie Energy Access customers or potential customers on social media and other online channels, employ telesales methods to close sales from potential customers and track leads to conversion of leads customer funnel. In addition to their monthly stipend, they will get a commission for each sale they successfully close.

    Key Responsibilities

    • Maintain accurate call logs and accurate reporting and qualifying of leads
    • Close Quality Sales
    • Ensure the correct and right customer education is given to all potential customers.
    • Ensure customer records are stored on DB and data confidentiality is observed throughout the customer application process.
    • Build repeat sales through strong customer relationships, rather than using high-pressure sales techniques.

    Deliverables and Activities:

    • Conduct follow-up calls with prospective customers, in line with Engie Energy Access’guidelines and policies.
    • Conduct Outbound Calls to new or existing up selling customers.
    • Prove commercial and financial awareness of product bundles in completing assigned tasks.
    • Seek opportunities to learn and develop within Engie Energy Access and through training.

    Qualifications, Required Skills and Experience

    • An OND / HND / Bachelor's Degree from a recognized institution
    • 1 year of experience in a telesales-related role.
    • Candidates should be fluent in Hausa or Nupe
    • Proven track record of going above and beyond to get the job done
    • Excellent verbal communication skills, ability to communicate with many different types of people
    • A person who does not give up after facing challenges
    • A person eager to grow and learn
    • Commercial acumen and ability to sell
    • Capacity to innovate and create new sales and marketing processes
    • Ability to build relationships and work in a fast-growing start-up environment
    • Drive to make every sale an excellent customer experience
    • Self-starter with a passion for the Engie Energy Access vision to plug in the world.

    Salary
    N40,000 / month.

    Method of Application

    Interested and qualified candidates should submit their CV to: [email protected] using the Job Title as the subject of the email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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