Job Offers at ARM Hold Co.

Job Summary

• The Head, Talent Acquisition is responsible for developing and leading ARM’s talent acquisition strategy to attract, select, and retain top talent in alignment with the organization’s business growth needs. This role oversees recruitment operations, employer branding, stakeholder engagement, and data-driven process improvements to ensure ARM remains a talent magnet and achieves its workforce objectives efficiently.

Job Details

• Talent Acquisition Strategy: Design and implement a comprehensive talent acquisition strategy that aligns with ARM’s business objectives and workforce plans. 
• Build a consistent talent pipeline to reduce hiring turnaround time and improve qualityof-hire. 
• Champion diversity, equity, and inclusion initiatives within recruitment processes. 
• Recruitment & Selection: Oversee end-to-end recruitment processes for critical, senior, and specialized roles across the Group. 
• Ensure the consistent use of structured interviews, assessments, and competencybased hiring methodologies. 
• Introduce innovative sourcing techniques (AI-driven platforms, digital campaigns, social media recruiting). 
• Employer Branding & Talent Marketing: Lead initiatives to strengthen ARM’s Employer Value Proposition (EVP) and brand visibility in the talent market. 
• Build and maintain strong relationships with universities, professional associations, and industry networks. 
• Organize and represent ARM at career fairs, conferences, and industry events to attract top talent. 
• Process & Policy Design: Develop recruitment policies, frameworks, and assessment methodologies. 
• Introducing innovative sourcing methods (AI tools, digital platforms, social media recruiting).  
• Stakeholder Engagement & Capacity Building: Partner with business partners to understand talent requirements and workforce planning needs. 
• Train and coach hiring managers on effective interviewing, selection techniques, and bias reduction. 
• Act as a trusted advisor to leadership on market insights and talent availability 
• Data & Analytics: Define, track, and report key TA metrics (e.g., time-to-fill, cost-per-hire, quality-of-hire, diversity ratios). 
• Use insights from data analytics to improve sourcing channels, reduce costs, and enhance candidate experience. 
• Assessment Centres: Drive the delivery of Assessments within ARM 
• HR Analytics: Responsible for providing periodic and ad-hoc workforce analytics and reports to

Requirements

Educational Requirements 

• Bachelor’s degree in human resources, Business Administration, Psychology, or related field (master’s degree preferred) 

Professional Requirements 

• Professional certification in human resources from a recognized professional body (e.g. CIPD, CIPM, SHRM, World at Work) Advanced Business Degree (preferably an MBA) 

Experience Requirements 

• Minimum of 8-10 years of work experience in Human resources with at least 2 years in a leadership position

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Job Summary

• The Branch Customer Experience Officer is responsible for ensuring excellent service delivery at the branch level by monitoring staff performance, handling customer interactions, and driving initiatives that promote customer satisfaction and loyalty. This role involves end-to-end resolution of client queries and complaints, generating leads, improving service processes, and championing a customer-centric culture within the branch.

Job Details

Customer Experience Management

• Ensure all walk-in customers and prospects are promptly and courteously attended to while maintaining a welcoming and conducive branch environment.
• Handle all customer complaints, queries, and requests from initiation to resolution, ensuring timely updates on CRM.
• Conduct regular spot checks to ensure service quality standards are consistently met.

Process & Service Quality

• Take ownership of quality and timely processing of client requests, queries, and policy-related issues.
• Ensure compliance with KYC guidelines and company procedures in daily operations.
• Upload daily call-over to maintain minimal error rates and ensure data accuracy.
• Contribute to continuous improvement of business processes and systems infrastructure.

Business Development & Retention

• Generate leads and referrals through customer interactions.
• Promote the organization’s products and services to drive adoption and customer engagement.
• Handle negotiations and interventions for customer retention in case of complaints or churn risk.

Reporting & Follow-Up

• Prepare and submit daily, weekly, and monthly reports on branch activities, customer interactions, and key performance indicators.
• Follow up on all deliverables and escalations to ensure timely resolution and achievement of results.

Team Support & Capacity Building

• Ensure branch staff have optimal working tools for service delivery.
• Facilitate staff training on product knowledge and service standards.
• Champion and embed a customer-centric culture across the branch and regional teams

Requirements

• Bachelor’s degree in business administration, Marketing, Social Sciences, or related field.
• 2–4 years of experience in customer service, relationship management, or branch operations (preferably in financial services).
• Proficiency in CRM tools and MS Office Suite.
• Ability to work under pressure while maintaining professionalism and empathy