IT Support Officer at Afriglobal Medicare Limited (AML)

Location: Ikeja, Lagos

Role

• As an IT Support personnel, your primary role will focus on maintaining and monitoring the computer systems and networks facilities as applicable to the business of your primary domain.
• Your role entails installing and configuring hardware and software, and solving technical problems as they relate to the delivery of a smooth IT operational environment.
• In addition, you are expected to be the first line of call by all the operational units in your operating environment for all IT related issues.

Responsibilities and Duties

• Installing and configuring computer hardware, software, systems, network printers and scanners
• Responding in a timely manner to IT service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing IT equipment as necessary & Testing new technology
• Training of users on new IT initiatives
• Maintaining & supporting Active Directory services in your organization as well as configuring users on these services
• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
• Provide Level-1/2 support and troubleshooting to resolve issues
• Performing disaster recovery operations and data backups when required.
• Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
• Replacing faulty network hardware components when required.
• Maintaining, configuring, and monitoring virus protection software and email applications.
• Monitoring network performance to determine if adjustments need to be made.
• Provide level-1 support to users on the company ERP Solution (Microsoft Dynamics 365 BC).

Qualification

• HND / BSc Graduates of Computer Science or a related discipline.

Core Operational / Technical Competencies:

• Must be proficient in managing and maintaining the following equipment:
  • Cisco Router & Switches (all series)
  • Firewall Equipment with deep knowledge in Sophos & Cyberoam
  • Unified ADLR & Mikrotik Access Points etc.
• Microsoft Certified Professional or Cisco Certified Network Associate (CCNA) is preferred.
• Proven hands-on system support & repairs.
• Willingness to solve complicated problems and see projects through to completion.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Solid understanding of the OSI or TCP/IP model
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.