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  • Posted: Feb 21, 2020
    Deadline: Feb 28, 2020
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  • Action Against Hunger | ACF International, a global humanitarian organization committed to ending world hunger, works to save the lives of malnourished children while providing communities with access to safe water and sustainable solutions to hunger.
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    ICT Assistant

    Location: Maiduguri, Borno
    Starting date: As Soon As Possible
    Direct Line Manager: ICT Officer

    Objective 1
    Server, Energy and Network Management:

    Tasks & Responsibilities

    • Shall support the ICT Officer to ensure that Servers and other network resources are installed and configured for the respective users for Damaturu office.
    • Shall archive and keep in safe location all old files on the server and some relevant users’ data
    • Shall support the ICT Officer in the delivery of energy backup system (inverter, UPS) for the ICT equipment for Damaturu, Bade, Potiskum and the sub-bases
    • Shall be Local Area Network administrator for Bade and Potiskum offices and monitor users’ access to the Network and all its resources

    Objective 2
    Radio, CCTV and Trader / ODK Devices Management:

    Tasks & Responsibilities

    • Shall support the ICT officer to ensure smooth operation of all HF/VHF radios for the base
    • Shall with the ICT Officer provide technical advice on CCTV operations to the base security manager whenever the needs arise
    • Supports the M&E team to ensure effective use/function of the ODK phones, cash transfer and traders’ devices.
    • Shall support the ICT Officer to resolve all ICT related problems with the ODK phones, cash transfer devices and traders’ devices are attended to within the shortest possible time.

    Objective 3
    Data Security and Software Management:

    Tasks & Responsibilities

    • Shall carry out weekly data backup followup for Damaturu office and ensure that backup is done for all the sub-bases at regular times
    • Shall ensure that recommended anti-virus is installed on all the computers in the base and regularly updated
    • Shall in collaboration with the ICT Officer ensure that all network resources (server, network drives, switches, routers, printers) are installed in a safe and well ventilated locations

    Objective 4
    Equipment Management:

    Tasks & Responsibilities

    • Shall ensure that all staff have required equipment for the delivery of their roles
    • Manages the base equipment list by regularly updating the list with new equipment
    • Ensures that all users complete Equipment Temporary Allocation Form and well documented
    • Makes sure that all new equipment labels are checked and allocated appropriately
    • Ensures that all equipment assigned to leavers are returned and equipment list updated accordingly

    Objective 5
    Communication Service and Subscription Management:

    Tasks & Responsibilities

    • Shall ensure stability of internet service for the base and the sub-base and when necessary provide internet service for individual staff who may not be within the office location for official reasons at some point.
    • Shall continuously monitor the performance of all internet service and effective use of the internet bandwidth for Monguno and Damasak.
    • Shall query any individual for abuse of any of the communication means (Internet, GSM, Thuraya and Radio) and report same to the ICT Officer for consistent abuse.

    Internal & External Relationship

    Internal:

    • Logistics Manager: hierarchical relationship – technical support – exchange of information, collaboration on planning and all base matters
    • ICT Manager: Technical support
    • ICT Officer: Direct Line Manager
    • Logistics Officer: Collaboration on daily tasks
    • Others Programme Managers: Exchange of information and coordination (integrated approach)

    External:

    • Local governmental and non-governmental partners: exchange of information, coordination,
    • Local suppliers: exchange of information, coordination, influence on choice of technical options
    • Local representatives of international aid organisations: exchange of information

    Qualifications

    • Bachelor’s degree / Higher National Diploma in Information Technology/ Engineering; Telecommunications, Computer Science or related courses.

    Skills & Experience:
    Essential:

    • Minimum 1 year experience in the ICT sector.
    • Professional IT certificates such as MCP, MCSA, MCSE, CISCO are preferable.
    • Strong verbal, written and communication skills; approachable, diplomatic, able to maintain confidentiality; able to work effectively in diverse, cross-cultural teams in a complex, multi-site work environment
    • Computer literacy including all Microsoft Office programs (Word, Excel, PowerPoint)
    • Fluency in English
    • Excellent attention to detail, highly organized, rigorous, self-motivated, strong sense of responsibility, ability to work independently
    • Capacity for analysis, synthesis and reporting of large amounts of information
    • Willingness to travel to field sites

    Preferred:

    • Previous experience working for NGOs an asset, particularly international and/or health related NGOs
    • Fluency in one or more National/regional languages an asset.

    Method of Application

    Note:  Qualified women are encouraged to apply

    Interested and qualified? Go to Action Against Hunger | ACF-International on acfinternational.applytojob.com to apply
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