HR Shared Services Executive at Interswitch Group

Job Purpose

• To provide support to the HR team through a prompt response on shared services Operational activities thereby improving employee satisfaction
• To Provide support on all HR transaction activities

Key Responsibilities

• Improve customer Service through Prompt response to employee requests and complaints in line with agreed SLA
• Responsible for shared services operations and transactions and give insights on how to improve operational efficiency
• Manage employee on-boarding and Day 1 readiness to improve new hire employee experience and seamless integration to Interswitch culture
• Responsible for accuracy of employee records and document control including initiatives to improve employee documentation
• Responsible for effecting staff redeployment and follow up to ensure update on all platforms
• Manages and respond to previous employer references and letter request within agreed SLA
• Design and execute shared services surveys to solicit feedback from employees and provides action plan of improving employee satisfaction and experience
• Assist in daily HR transactional operations
• Manages relationships with external service providers
• Attends to and resolves staff queries relating to shared services and escalates complex queries as appropriate
• Responsible for an end to end document management and retrieval
• Update HR Data regularly
• Prepares highlights of policy reviews and documents changes to support the policy approval process
• Provides advice to staff on employee relations issues by providing clarification on company policy and other matters
• Ensure adherence to company / HR policy
• Provide advice on employee staff welfare issues

On-Boarding:

• Manages end-to-end on-boarding of all new hires
• Ensure that all new hires documentation is sighted, verified and documented
• Ensure the availability of work tools and access control cards for all new hires as part of day 1-readiness
• Provides administrative support (e.g. candidate sourcing, shortlisting, interview scheduling etc.) for all recruitment
• Ensure proper on-boarding of new joiners and documentation requirements for new staff
• Facilitate and participate in new staff induction program
• Coordinates the scheduling of new joiners for pre-employment medical tests (for recruitment screening)

Disciplinary and grievance:

• Maintains staff disciplinary, grievance records and appropriate filing of such records

Exit management administration:

• Ensures that all exit management procedures and documentation are completed and filed
• Academic Qualification(s): Good 1st first degree (business discipline / social sciences)
• Experience (Number of relevant years): 2 years of relevant HR administrative experience