Hotel Manager at Zercom Systems Nigeria Limited

Job Description

• We are looking for an experienced Hotel Manager to oversee the daily operations of our hotel as well as provide strategic direction.
• You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.

Responsibilities

• Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives.
• Plan activities and allocate responsibilities to achieve the most efficient operating model.
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services.
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standard.

Requirements

• Degree in Business Administration, Hotel/Hospitality Management or relevant field.
• 5 years Proven experience as Hotel Manager or relevant role.
• Fluency in English; knowledge of other languages is a plus.
• Understanding of all hotel management best practices and relevant laws and guidelines.
• Working knowledge of MS Office; knowledge of hotel management software is an advantage.
• Excellent customer service skills as well as a business mindset.
• Demonstrable aptitude in decision-making and problem-solving.
• Reliable with an ability to multi-task and work well under pressure.
• Outstanding leadership skills and a great attention to detail.