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  • Posted: Nov 24, 2020
    Deadline: Not specified
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    Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. The company operates and fran...
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    Hotel Manager

    Job Number: 20070644
    Location: Abuja Sheraton Hotel
    Job Category: Property Leadership
    Brand: Sheraton Hotels & Resorts
    Schedule: Full Time
    Relocation? No
    Position Type: Management

    Job Summary

    • Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable.
    • Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives.
    • The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

    Core Work Activities
    Managing Profitability and Departmental Budgets:

    • Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
    • Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
    • Reviews financial reports and statements to determine how Operations is performing against budget.
    • Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
    • Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
    • Strives to maintain profit margins without compromising guest or employee satisfaction.
    • Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
    • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
    • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
    • Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
    • Makes and executes key decisions to keep property moving forward towards achievement of goals.

    Managing Property Operations:

    • Strives to improve service performance.
    • Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
    • Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
    • Ensures core elements of the service strategy are in place to produce the desired results.
    • Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

    Leading Property Operations Teams:

    • Establishes a vision for product and service delivery on property.
    • Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
    • Ensures employees are treated fairly and equitably.

    Managing and Conducting Human Resources Activities:

    • Observes service behaviors of employees and providing feedback to individuals and/or managers.
    • Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
    • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
    • Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
    • Stays knowledgeable of leadership talent in the property.
    • Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

    Candidate Profile
    Education and Experience:

    • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area;

    OR

    • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.

    Method of Application

    Note: The ideal candidate is a local Nigerian national and no relocation will be offered for this role.

    Interested and qualified? Go to Marriott International, Inc. on marriott.taleo.net to apply

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