Head, Retail Showrooms and Franchise (South Region) at Airtel Nigeria

Location: Port Harcourt, Rivers (South Region)

Job Purpose

• To manage the Retail Stores and Franchise rollout for the Airtel Mobile Product & Service offering within the Opco to increase market share in your Channel through sales , marketing, promotions and customer service.

Key Accountabilities
Business planning:

• Manage Franchise/Retail Store rollout within the Opco
• Compile Franchise/Retail Store Mobile Business Plans – outlining attainment of targets.
• Implementation & Control
• Franchise/Retail Store segmentation and development

Franchise Selection and Governance:

• Design franchise selection framework
• Design franchise operating manual and prospectus
• Drive consistency in ‘look and feel’ at all Showrooms and franchise shops (Airtel Express Showrooms, Retail Sales Outlets etc)

Performance Management:

• Define performance standards across retail footprint
• Develop competency matrix for showroom and franchise employees
• Work with the Regional Retail Heads and teams to drive retail KPIs
• Manage the Division’s budget, projects, people and process to achieve set targets.

Qualifications

• Good first degree from a reputable university.
• Post graduate degree is an added advantage.
• Minimum of 10 years work experience with at least 7 years relevant work experience in Retail/Customer Service, etc
• Project Management Experience
• Experience in monitoring and managing multiple retail outlets with a view to tracking & optimizing service delivery.
• Ability to create the ideal ambience for effective & efficient customer service.
• In depth knowledge of the Nigerian GSM industry.
• Excellent analytical, communication and negotiation skills.
• Advanced proficiency in Microsoft Office