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  • Posted: Jun 18, 2021
    Deadline: Jun 30, 2021
  • We deliver unequaled financial services through well trained and friendly workforce; helping individuals meet their financial goals and supporting micro, small and medium enterprises to grow.
    Read more about this company


    Head of Operations


    • Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.
    • Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
    • Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
    • Responsible for re-engineering business processes to improve customer service, cost effectiveness and controls.
    • Ensure compliance with Regulatory requirements relating to Banking Operations.
    • Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls to improve service quality and customer service.
    • Manage the Banking Operations Department (staff and budget).
    • Central Operations – Account Services, Clearings, Payments, Cash Management and Reconciliation
    • Card Operations – Account Services, Chargeback & Fraud & Reconciliation of the Bank’s debit card activities
    • Treasury Operations – Money Market and Derivative Products, FI Transaction activity and 3rd Party Funds / Investment processing
    • Credit Operations – Loan sanction fulfillment, & administration distribution (Retail, Business, Commercial and Corporate and Institutional segments)
    • whilst ensuring the identification and management of underlying operational risks.
    • Special Product management. All specially designed product to address transfers of fund, Deposit and risk asset.
    • Any other activity as may be assigned by the MD/CEO.

    Technical Skills:

    • Detailed knowledge of Banking procedures and policy principles at all levels.
    • Ability to translate local regulatory requirements into thorough knowledge of Operational routine in Banks.
    • Thorough knowledge of Cash Management, Account Services, Clearing and Payment functions.
    • Extensive knowledge of Treasury Operations and Electronic Banking.
    • Understanding and application of Best Practice in all areas of Operational Banking with ability to drive efficiency and effectiveness
    • Analytical and practical understanding of workflow, capacity planning / optimization and process implementation.
    • Ability to recognize problems and apply Risk Management techniques to address them.
    • Ability to plan & prepare the strategy and annual budget requirements for the operational environment.
    • Strong planning, organizational and time management abilities.
    • Strong Leadership, team management, developing and mentoring.
    • Metrics driven mindset.
    • High level influencing and interpersonal skills.
    • Relationship building, negotiation, problem solving and trouble shooting.
    • Ability to multitask, cross knowledge of entire banking activities to work outside your comfort.
    • Ability to proactively identify roles requiring attention.

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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