Hausa Speaking Customer Care Agent at Kadick Integrated Limited

Duties and Responsibilities 

The candidate should be able to

• Converse fluently with customers in Hausa language.
• Responsible for the provision of superior customer service
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer enquiries.
• Ensure customer satisfaction and provide professional customer support.
• Gives customers information about our services.
• Answering agent questions regarding best practices or difficult calls.
• Identifying operational issues and suggesting possible improvements.

Skills and Qualifications

• HND/ BSC degree.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers – packages and applications
• A minimum of 2 years’ experience working with customer service/support

Other essential skillsinclude:

•  Multitasking skills –  duties often managed simultaneously throughout the day; candidates must be able to prioritize tasks
• Communications – excellent speaking and writing skills in English are required.
•  Attention to detail –tasks are required to be carried out with very minimal errors.
• Collaboration skills – the ability to work well with people at various levels within the organization is a must
•  Listening skills – the incumbent is required to listen carefully to customers and provide service as required
• Empathy - Your interactions may begin with someone who is frustrated or unhappy. It is important that you understand and identify with the feelings of others and communicate accordingly.
• Patience- Clients and customers might ask several questions, be unhappy or ask you to repeat instructions several times. Patience is important to keep the conversation on track, remain personable and provide a positive experience.

Salary

N720, 000 gross per Annum.

Location

Candidate must live within Ajah/Sangotedo/Abijo axis.