Front Office Supervisor at Hotel Capitol

Job description

• Your job is to manage front desk operations and staff to ensure efficient service, high guest satisfaction, and adherence to company policies.

Key responsibilities include :

• Supervising staff, training and coaching team members, managing the check-in/check-out process, handling guest inquiries and complaints, overseeing billing and cash handling, maintaining records, and ensuring a clean and organized front office.
• Essential skills include strong leadership, customer service, communication, problem-solving, and proficiency with hotel management software.