Front Desk Officer at Excel and Grace Consulting

Job Summary

• The Front Desk Officer serves as the first point of contact for visitors, clients, and staff. This role is responsible for providing exceptional customer service, handling front office activities, and ensuring efficient administrative support to various departments. The ideal candidate is professional, well-organized, and has excellent communication skills.

Key Responsibilities

• Professional and welcoming reception area at all times.
• Timely and accurate handling of calls, messages, and enquiries.
• Smooth coordination between departments through proper communication.
• Accuratevisitorandenquiryrecordsmaintained.
• Improved customer experience and satisfaction.
• Effective administrative support provided to management and staff.
• Manage office supplies and place orders when necessary.
• Handle basic inquiries and provide accurate information about the organization.

Qualifications

• High School Diploma or equivalent; additional qualifications in Office Administration are a plus.
• Proven experience as a Front Desk Representative, Receptionist, or similar role.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional attitude and appearance.
• Customer service orientation.