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  • Posted: Dec 4, 2020
    Deadline: Dec 18, 2020
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    Cedarcrest Hospitals / Cedarcrest Orthopaedic Clinics Ltd is a modern specialist medical care centre located in the heart of Abuja, Nigeria’s blossoming capital. It was established in January 2008 with the aim of providing a high standard of local healthcare that is comparable with what obtains in other more developed parts of the world. The centre st...
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    Front Desk Officer

    Ref: #CL00002
    Location: Victoria Island, Lagos

    The Role

    • Reporting to the Front Desk Manager,the Front Desk Officeris responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner.
    • A front desk officer will also provide the required paperwork to be completed by patients as well as entering of patient details into the hospital’s database.

    Responsibilities

    • Welcome, register guests/clients and attend to them in a prompt and timely manner
    • Log all registrations for the day into Microsoft Access for backup
    • Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
    • Pre-admits patients by receiving bookings from physicians; confirming admitting privileges of physicians; interviewing patients; entering patient information to hospitals database.
    • Ensures patient's arrival to hospital room or testing area by assigning patient beds; notifying nursing unit of patient's arrival; calling volunteer to transport the patient to the assigned area.
    • Receives incoming communiques and forward to their relevant departments.
    • Provides information to the public by answering admitting procedure, hospital regulation and service inquiries of patients and the public; referring inquiries.
    • Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
    • The front desk staff answers all calls, take appointments, screen calls and forward to the appropriate department or unit.
    • The front desk staff on duty has to be extra vigilant, report suspicious movement and should always do a 30min interval security check that has to be reported in the security check book.
    • Getting clearance and authorization for HMO enrolees accessing care after 5pm daily and at weekends when the desk officer is off duty.
    • Clear corporate patients to access care by collecting a referral letter monthly where applicable.
    • Give credit limit to outpatients or staff when the credit limit officer is unavailable.
    • Make a list of consumables/items needed in the unit that is unavailable during your shift and handover to the next shift.
    • Ensure persons accompanying emergency patients to the hospital are well guided, monitored and looked after.
    • Do a check list of all unit equipment. Report any equipment issues or service downtime to the Maintenance and IT unit
    • Ensure all persons not required to be in the hospital leave the building by 12 midnight.
    • Comprehensive report sent at the end of the shift including logging all incidents that happen within the unit and its environs.
    • The front desk staff is to carry out all other duties as assigned to him/her including listing on duty hospital staff.

    Qualifications

    • Bachelor's degree or its equivalent
    • One to five years of experience
    • Proficient with Healthcare Management Systems and Microsoft Office Suite
    • Outstanding communication skills, both written and verbal
    • Excellent organizational and multi-tasking skills
    • Highly motivated team player willing to go the extra mile

    Special Conditions:

    • Employment is contingent on passing a medical screening conducted by the hospital
    • Employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment
    • Knowledge of workflow processes.

    Method of Application

    Interested and qualified candidates should send their CV and Cover Letter to: careers@cedarcresthospitals.com using the "Position Title and Code" as the subject of their email application.

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Average Salary at Cedarcrest Hospitals
₦ 92K from 8 employees
Mysalaryscale.com
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