Front Desk Executive at StreSERT Services Limited

(Job ref: EFDE)

Our client is a Public Relations & Integrated Communications Firm. They offer Business Intelligence; Consumer Insights and Trending Communication Services to clients.

Job Location: Ikeja, Lagos State (preferred candidates should be residents within immediate environs).

Summary of role:

The hired personnel will be responsible for supporting the business by being the first point of contact in the organization; operating the switchboard, connecting callers to the appropriate persons; greets visitors; responds to general enquiries. The job holder is expected to speak in a clear and friendly, courteous tone; use listening skills to put callers at ease and obtain accurate and complete information.

Detailed Task:

• Be the first point of contact at the office.
• Greets and directs visitors; providing assistance to them as required.
• Work at the switchboard and handle outgoing, interoffice or incoming calls to facilitate connections.
• Provides information and assistance regarding telephone numbers and completes telephone calls for the members of staff.
• Answers internal or external calls and transfers calls. As required, takes and relays messages.
• Relay important information to members of staff and customers.
• Announce when visitors arrive to the concerned staff/units.
• Compile and update data related to client’s details.
• Assist callers with their questions/enquiries.
• Promote company services as appropriate.
• Handle all internal and external directory assistance queries.
• Perform administrative duties that may be assigned by the supervisor from time to time.

Requirement:

Education

BSc/HND holder in Communications.

Must have a minimum of 4 years of Front Office/Customer Service experience.

Competencies

Active Listening – Been attentive to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Physical presentation/Interpersonal Skills – Must have very good dress sense; presentable for the front office and own very good interpersonal skills.

Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.

Written Comprehension -- The ability to read and understand information and ideas presented in writing.

Customer and Personal Service -- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Salary & Application:

Proposed salary ranges between N100,000 – N120, 000/m