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Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market.
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Location: Victoria Island, Lagos
Department: Sales
Job Summary
- The Head E Commerce will oversee channel development strategies, web architecture and infrastructure requirements, and collaboration of digital and technology, and operations teams to fulfil e commerce sales strategies.
Organisational Relationships
- Reports to: Chief Sales Officer
- Direct Reports: Associate
- Internal Relationships: E Commerce Operations
- External Relationship: Vendors and Suppliers.
Key Role and Responsibilities
- Devise strategies that harness sales-related insights, prevailing standards, to drive online sales.
- Ensure frameworks that transform the company’s social media sites into highly profitable platforms are created.
- Oversee the decision-making for the website, social media accounts, and online advertising.
- Own the company’s brand integrity online, monitoring and enforcing policies across E-commerce customers.
- Develop and implement an E-commerce strategy to improve website performance.
- Collaborate with appropriate stakeholders to ensure the rollout of website changes.
- Define and implement the e-commerce channel sales strategy, plans and annual budgets, in line with the overall sales and organisational strategy, goals and objectives.
- Ensure that online sales targets are met and exceeded.
- Ensure compliance with defined policies, procedures, and guidelines in the execution of online sales activities.
- Maintain up-to-date awareness on consumer trends, preferences etc. of the online customers.
- Ensure online sales promotion campaigns are designed specifically to effectively target online customers and proactively identify and present reports on potential revenue streams and customer needs to maximise revenue for the organisation.
- Oversee the preparation of a comprehensive sales plan to increase market share within online customer segment.
- Proactively gather customer data/ information and regularly update customer database to ensure reliability and accuracy.
- Ensure the provision of high-quality sales services to the company’s e-commerce customers in line with the agreed customer service charter.
- Track and manage credit sales to e-commerce clients and follow up to ensure prompt payment.
- Follow up with relevant departments to ensure constant availability of products for e- commerce customers.
- Maintain effective internal communications to ensure that all relevant company departments are kept informed of sales promotion initiatives for the e-commerce sales channel.
- Perform any other duties that may be assigned by the Chief Sales Officer.
Key Performance Indicator
- Percentage e-commerce sales revenue growth
- Percentage e-commerce sales volume growth
- Percentage of Royal brand growth – revenue
- Percentage of Royal brand growth –volume
- Royal brand shelf share
- % Achieved of collection target
- Customer satisfaction index
- Customer retention index
- E-commerce performance in comparison to budgeted performance
- Contribution of e-commerce sales to total company sales.
Job Specifications
- Academic Qualification: Bachelor's Degree in Sales, Marketing, Information Technology, or related Social Science discipline.
- Professional Qualification: Membership with relevant professional bodies.
Experience:
- 5 to 7 years relevant experience.
- Experience with digital marketing.
- UX and platform development experience.
Skills & Competencies:
The competence proficiency levels required for the position are defined using the following key terms:
- People Management Mastery
- Creativity Skill
- Customer Relationship Mastery
- Leadership Skill
- Time Management Skill
- Commercial Acumen Skill
- Analytical Skill
- Communication Skill
- Credibility Skill
- Adaptability Skill
- Teamwork Skill.
Salary
Very Attractive.
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Location: Victoria Island, Lagos
Employment Type: Full-time
Department: Corporate Services
Job Summary
- To be responsible for the day-to-day administration and management of facilities, to include general administration and maintenance of head office and other offices.
- Responsible for contracting and arranging maintenance and repair services as well as facilitating and coordinating repairs, processing of invoices for outside locations and safety requirements.
- Assist in managing supplies of furniture and equipment.
Organisational Relationships
- Reports to: GM HR & Admin
- Direct Reports: Corporate Service
- Internal Relationships: Stake Holders and Staff
- External Relationship: Vendors and Suppliers.
Key Role and Responsibilities
- To investigate and respond promptly to any reports of faults, breakdowns to office equipment and oversee work done.
- To arrange for general maintenance of office equipment, fixtures and fittings as necessary.
- To assist the HGIS in managing and monitoring the effectiveness of service level agreements.
- To arrange for servicing and maintenance of vehicles (e. g pooled, attached and status cars) and ensure it complies to requirements.
- To inspect head office and other locations to determine need for repairs or renovations.
- To process approvals for vehicle purchases, statutory registrations and fees for vehicles, payment of rent and service charge and other government agencies bills for Head office and expatriate apartments.
- Maintenance/ Repairs of vehicles and maintenance of vehicle records.
- Processing vendor payments for purchases and maintenance.
- To inspect vehicles and supervise drivers.
- To ensure documentation, listing and proper update of the organization’s inventory.
- Office building maintenance and control of access.
- To attend to other matters as may be assigned.
Key Performance Indicator
- Level of professionalism, objectivity and independence in the discharge of duties.
- Reactive vs preventive maintenance.
- Turnaround time in addressing issues.
- Optimal functioning of office equipment.
- Enquiries taken and managed in a proficient and timely way.
- All relevant statutory registration documentation (cars, delivery bikes, etc.) checked for accuracy and validity.
- Service quality and cost efficiency.
- Reorder level in line with policy.
Job Specification
Academic Qualification:
- Bachelor's Degree in Business Administration or related programs.
- Master's Degree will be an added advantage.
Professional Qualification:
- Membership with relevant professional bodies.
Experience:
- At least 2 years cognate experience.
- Project management knowledge.
Skills & Competencies:
The competence proficiency levels required for the position are defined using the following key terms:
- Analytical Skill
- Leadership Skill
- Project Management Skill
- Communication Skill
- Credibility Skill
- Adaptability Skill
- Teamwork Skill.
Salary
Very Attractive.
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Location: Victoria Island, Lagos
Department: Digital & Technology
Job Summary
- The Chief Digital and Technology Officer will drive digital innovation across the organisation and serve as a change agent to all functions within the company.
- Lead and coordinate the Company’s data and automation efforts to support the company’s business operations in line with the company’s strategy and objectives.
Organisational Relationships
- Reports to: MD/CEO
- Direct Reports: Digital & Automation Lead
- Internal Relationships:
- Application Support
- IT Support/Help Desk
- Network and Infrastructure Manager
- External Relationship: Vendors and Suppliers.
Key Role and Responsibilities
- Strategy & governance
- Articulate digital & technology strategy plans and policies for the company in line with the company’s strategy and objectives
- Establish governance frameworks for IT Project Management, IT Service Management, Enterprise Architecture, Information Security, IT Quality Assurance, and Service Performance Management
- Determine and implement a company-wide information system plan that promotes and ensures the quality, confidentiality, integrity, availability and security of corporate data and information
- Prepare and manage annual budgets for the execution of different digital & technology projects
- Digital, automation & technology
- Determine the technology needs of the comapny and facilitate the implementation of systems to fulfill the organisation’s information systems requirements
- Craft and drive digitization strategy and lead the development of organisational digital and automation capability including implementing integrations and API management use cases.
- Liaise and work with various functions across the business to generate innovative digital solutions for processes, customer experiences, marketing channels and business models
- Identify new tools- AI, digital, CRM -that can support the achievement of company strategy
- Oversee the management of business/operational risks through digitization
- Lead the implementation of core enterprise digital process automation (DPA) capabilities like BPM, RPA, OCR capabilities, etc
- Coordinate the selection and procurement of IT hardware, identify and act on opportunities to improve and update software and systems
- Ensure that enterprise applications and services, desktop support and device strategies and implementation meet the needs of users across the organisation
- Ensure continuous evaluation of user needs and develop plans to bridge identified gaps
- Oversee the maintenance and development of best practice guidelines for data acquisition both in terms of opt-in/out and how this data is stored and used for sales, marketing, improving business processes and operations, reporting, etc.
- Network infrastructure, back-up, and security
- Ensure regular checks to determine the integrity of the companys’ network and data security infrastructure
- Ensure the continuous connectivity of companys’ network of regional offices, branches, and retail outlets
- Evaluate technology risks to develop a network disaster recovery plan and backup procedures
- Generate performance reports of all digital and technology operating systems
- Ensure optimization of existing IT infrastructure and business applications to extract maximum value.
Key Performance Indicator
- ROI on digital projects
- % Improvement in operating costs due to deployment of new technologies/ applications Budget Variance.
- % Time savings on order processing time
- Internal customer satisfaction level.
- % Compliance level with regulators on IT Audits.
- Compliance with internal and external SLAs
- Quality of IT service delivery (system availability, stability, reliability, and efficiency)
- Effectiveness of business continuity planning/ disaster recovery procedures.
- Effective management of the IT budget.
- % uptime/availability of IT infrastructure.
- Time taken to resolve IT infrastructure issues.
- Responsiveness of user/software maintenance support.
Job Specification
Academic Qualification:
- Bachelor's Degree in Technology, Computer Science, Software Engineering, or a related field.
- Master's Degree preferred.
Professional Qualification:
- Membership with relevant professional bodies.
Experience:
- Ten - twelve (10 - 12) years’ relevant experience with network infrastructure and ERP application development, implementation and support.
Skills & Competencies:
The competence proficiency levels required for the position are defined using the following key terms:
- Strategy Mastery
- IT Packages Skill
- Performance management Mastery
- Leadership Skill
- Project Management Skill.
Salary
Very Attractive.
Method of Application
Interested and qualified candidates should send their CV to: recruitment@alfred-victoria.com using the Job Title as the subject of the email.
Note: Any application received after the closing date will be automatically rejected.
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