Fresh Jobs at SIMS Nigeria Limited

Details

• The ideal candidate must be analytical, proactive and result-oriented. In addition, he must be trustworthy and accountable.

Core Responsibilities

• Responsible for back-end website maintenance.
• Responsible for website prices updating.
• Responsible for website design.
• Responsible for customer service viaonline chat, email and phone calls
• Responsible for social media management.
• Responsiblle for routine website evaluation.
• Responsible for overseeing graphic design for website and social media channels.
• Responsible for product description for brands on the SIMS website and Royal website.
• Responsible for driving on/website sales.
• Responsible for price and product update of 3rd party SIMS E-commerce shops, e.g GT Market hub, Jumia.
• Responsible for product photography at SIMS showrooms.

Requirements / Qualification

• B.Sc degree.
• 3 years experience
• Ability to communicate on-line.
• Ability to design.
• Ability to test, collate and analyse data.
• Marketing automation skill.
• E-mail marketing skill.
• Organizational skill
• Proficient in microsoft suites-MS word, Excel & Powerpoint
• 30-38 years.

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Location: Victoria Island, Lagos

Job Description

• The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills. In addition, he/she must be trustworthy and accountable.

Core Responsibility

• Oversea daily operational activities on pending jobs.
• Allocation of jobs to the technicians and monitoring of same.
• Review of daily working report with team and taking corrective measures.
• Cordination with spareparts officer for raising the parts orders & tracking.
• Ensuring achieving of KPI (TAT/CSAT/LTP/Engr. productivity/DWR Accuracy, etc.
• Ensure quality service delivery with minimum repeate repair.
• Reduction of customer escalations.
• Daily monitoring of technician productivity.
• Weekly budget preparation for service operations & approval from service manager.
• Preparation of sparepart failure report and sharing same to service manager.
• Responsible for checking local repair possibilities for PNA cases, sharing the repair quotations to service manager for approval.
• Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).
• Generating and achieving out warranty income targets (Reduction in third party repairs installations).
• Monitoring and completion of AMCs (Annual Maintenance Contract).
• Responsible for improving service centre hygiene and compliance to service standards (Job cards, processes, policies).
• Participating in monthly/quarterly spareparts counting and labelling activity.
• Ensuring service cost reduction through proper inventory control method.
• Technical skill monitoring and productivity improvement.
• Arranging training to front, backend and field force team.
• Retail visit for service feedback and working on improvement areas for channel delight.

Required Experience/Qualifications/Skills

• Minimum of HND / B.Sc. in Electrical / Electronics Engineering or any other relevant discipline.
• Minimum of 8-10 years Technical Service/Maintenance experience in a Sales driven organisation
• Good knowledge of a recognized ERP package
• Ability to think outside box
• Leadership skill
• Attention to details
• Communication skill
• Customer relationship management.
• Knowledge of microsoft suite-Excel, word & Powerpoint.
• 35-40 years old
• The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills. In addition, he/she must be trustworthy and accountable.