Fresh Jobs at ipNX Nigeria Limited

Function: Technical Support
Reporting to: Team Lead, Enterprise Service Management,
Work Schedule: Shift
Travel Frequency:  Seldom

Purpose of the Job

Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.  

Expected Key Results (Detailed KPIs)

• Incident Management (First Call Resolution)​​​
• Prompt Response to inbound calls and emails
• Follow up on unresolved complaint/ open tickets to closure
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports
• Educational Qualifications & Functional Skills:
  • (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering
  • CCNA, CCNP (Desired)
  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
  • Excellent business communication skills both verbal and written.
• Work Experience:
  • A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
  • Knowledge and experience with network security (IPSec Firewalls) are desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations
• Other Requirements:
  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning

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Function: Business Development
Reporting to: Territory Manager
Location: Lekki/ Ikeja/ Victoria Island/ Apapa
Travel Frequency: Rarely

Purpose of the Job 
The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio. The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results 

•  Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
• Educational Qualifications & Functional Skills:
  • B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
  • Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
  • Good Microsoft office suite competence, CRM competence, including Visio
  • Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
• Work Experience:
  • At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
  • Must demonstrate interpersonal capabilities
• Other Requirements:
  • Customer Focused
  • Action-oriented
  • Result Driven
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
• Requirements
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality 

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Function:  System Administration
Reporting to:  Head, System Operations
Location: Lagos
Travel Frequency: Occassional

Purpose of the Job

Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems (hardware and software) and related infrastructure to enable continuous innovation within the information systems landscape

Expected Key Results 

• Network Infrastructure Uptime/AvailabilityAdminister server infrastructure in accordance with standards and project/operational requirements
• Identify and promote best systems administration practices and patterns
• Perform continuous system/network monitoring
• Provide Tier II/other support
• Participate in disaster recovery planning and testing
• Identify approaches that leverage resources and provide economies of scale

Educational Qualifications 

• Minimum 2.2/Upper Credit Bachelor’s degree in Engineering/Information Technology/Computer
  Science
• Professional Qualification (CCNA, ITIL, LPIC/CompTIA, etc.) an added advantage

Functional Skills:

• Ability to leverage technology to develop and enhance functional competencies

•  Systems Administrative role in Linux environment

•  Knowledge of networking and network monitoring/management

•  Database Management – MySQL, MSSQL, PostgreSQL, Oracle an added advantage

• Work Experience:

  • Linux, Windows Server, Solaris administration experience necessary, in that order of preference

  •  Experience with scripting, installation and migration concepts – in Bash, Perl, Python

  • Virtual Infrastructure administration experience with KVM or VMware highly desired. Storage Area Network administration experience a plus

  • Experience administering a centralized data backup and recovery infrastructure, including installation and configuration of open source data backup solutions like Bacula, BareOS, etc.

  • Experience deploying and administering web servers – Apache/Nginx/Tomcat

  • Working knowledge of cloud technologies like Ovirt, OpenStack a plus

  • Experience with Dev/Ops tooling to build, configure and deploy, a plus

  • Experience with configuration management tools (Chef, Ansible, Salt Stack or Puppet) a plus

  • Working knowledge of WHM/cPanel (website admin panel) and Relational Database Management Systems like MySQL, PostgreSQL, etc.

  • Experience supporting a high traffic customerfacing website infrastructure

  • Experience administering and troubleshooting load balancing appliances in a production environment

  • Sound understanding and extensive experience in network management

  • Previous years of experience working in an ISP environment, a plus

• Other Requirements

  • Ability to document and implement processes to increase efficiency, productivity, reliability and scalability

  • Project management skills a definite asset

  • Strong understanding of the organization’s goals and objectives

  • Problem solver

  • Ability to work under pressure

  • Customer Focus

  • Tech savvy

  • Team Work

  • Action orientation

  • Drive results

  • Cultivate Innovation

  • Ability to optimize work processes

  • Resilience

  • Self-Development

  •  Nimble Learning