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Job Objective

• Responsible for managing IT operational processes, and monitoring and controlling access to information assets. Additionally, perform a detailed evaluation of information systems and track technology compliance with various international standards.

Job Description

• Monitoring and Assessment of Products, Applications, Processes and Databases
• Identifying weaknesses within the organization's information systems, processes, and infrastructure and ensuring the implementation of measures to minimize such risks.
• Devising, innovating, and implementing controls to minimize/mitigate risks, vulnerabilities, and threats identified for the realization of business objectives.
• Ensure control effectiveness and adequacy for the day-to-day running of business systems, processes and application controls.
• Ensure segregation of duties in all business systems and IT infrastructure by enforcing maker-checker controls for greater accountability
• Generate and distribute management-level reports on activities within the organization’s infrastructure.
• Ensure that changes within the organization are controlled to meet the business requirements of the organization
• Carry out incidence response analysis on varying incidences within the organization
• Perform miscellaneous job-related duties as assigned by the line manager

Requirements

• Bachelor’s degree in computer science, Information Technology, or any other related field of study
• A good understanding of international standards such as ISO 27001, ISO 22301 and PCI DSS
• At least 4 - 5 years experience working with information technologies, risk and control assessment, and other related roles
• Certifications such as CISA, CRISC, or CISSP will be an added advantage.
• Risk Assessment, Analytical Skills, IT Security and Infrastructure Knowledge, Technology Auditing Skills, Communication Skills, Security Testing, SQL Skills
• Knowledge of auditing concepts and principles and ability to perform control reviews
• Ability to evaluate and review a range of cloud and on-prem infrastructure across multiple service and hardware providers.
• Ability to perform control reviews on a wide range of applications, system development operations, and security procedures according to international standards.
• Ability to evaluate emerging technologies and identify their potential impact within the existing environment

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Job Summary

• Support the effective & efficient management of customers by providing first-level support and ensuring adequate resolution of customer issues received from across channels. The role will also support customer onboarding and customer retention initiatives.
• The ideal candidate must have relevant work experience, a great work ethic, and must enjoy interacting with customers and solving their issues.

Job Responsibilities

• Act as the first point of contact for all internal and external customer queries and complaints received via channels such as email, social media, chat, phone calls, etc.
• Ensure all queries and complaints from existing and new customers are effectively and adequately resolved within set SLAs (service level agreements)
• Provide relevant and appropriate answers to questions and inquiries from customers about the company's products and services
• Build trust, loyalty, and long last relationships with customers by understanding their pain points and resolving their issues no matter what
• Provide insights about customer feedback to internal stakeholders to allow for product and process improvements
• Maintain clear and open two-way communication with all internal teams to allow for great service for customers
• Ensure the contact center is always functioning.
• The document, report, and escalate any interruption in service to the appropriate channels
• Cross-sell other products and services to customers
• Send out customer feedback surveys, analyze results and share with CX and firm leadership
• Any other duty assigned by the CX Leadership

Competency and Skill Requirement

• Excellent written and verbal communication
• Aptitude, ability, and passion to solve customer queries
• Strong negotiation, influence, and persuasion skills
• Ability to deliver even in high-pressure, time-sensitive situations
• Experience with contact center tools
• Ability to work in teams to deliver on set goals
• Result-oriented – always focused on completing tasks on time, accurately, and efficiently

Education and Experience

• Minimum of B.A/BSc
• 1-3 years in a similar role within the Fintech or Banking Industry

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Job Overview

• The Executive Director is tasked with overseeing business growth which includes developing commercial and technical strategies, operationalizing such for effective operation and growth. He or she shall be responsible for his division and shall ensure that the Company performs well in both short and long term. 

Job Responsibilities

Administration support:

• Ensure that all company policy decisions are in line with legal guidelines, and in tandem to current corporate guidance and guidelines. Also support all company’s policies and procedure.

Strategy & Plan:

• Develop quality business strategies, and plan to meet the objectives and goals of the company.
• Participate in strategy meetings to increase the performance of the company and drive strategic growth (including partnership,technology & market).

Business development & sustenance:

• Develop business for the TIP, establishes and maintains highly effective relationships with the clients and partners for effective business development and sustenance. 

Operation:

• Drive the company’s operation (through effective coordination of Unit’s activities) to meet budget and financial target with utmost desire to meet clients’ requirements and enhance retention. 
   

Market direction:

• Gives the company market and pricing direction with respect to waste management and industrial cleaning.

Budget: 

• Participates in financial planning and allocation of resources of the company for maximum performance.

Risk management:

• Undertakes periodic appraisals of external and internal market threats and takes effective measures to counter them.

KPI:

• Develop appropriate KPI’s to measure and predict performance of the Division’s staff, and continually drive innovation in all facets of your Division (strategy, and business development and operations).

Qualifications & Requirements 

• Basic Degree in Mechanical /Chemical Engineering
• 10years work experience (5years in Managerial position)
• Masters’ in Business Administration/Project Management is an added advantage.

Role KPI

• Business development & management (40%)
• Presentation development (done /presented)
• Market intelligence (going pricing, competitors’ profile, business info sources) 
• Commercialization of Services (costing & pricing, proposal presentation) 
• Opening of new Doors (new project or client)
• Follow-up existing contacts (existing contacts reopened)
• Navigating difficult client/situation
• Strategic Management & Innovation (40%)
• Business strategy direction and drive
• Technical strategy direction and drive
• Development of strategic partnership 
• Driving of Policy and procedure 
• Driving of Commercial objective
• Coordination (20%)
• Team & Project management 
• Risk Monitoring & Control (measures instituted)
• Technical support to Team (provision of solution)