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  • Posted: Sep 5, 2022
    Deadline: Not specified
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    Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. The company operates and fran...
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    Food & Beverage Manager

    Job Summary

    • Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations.
    • Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
    • Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations.
    • Develops and implements business plan for food and beverage.

    Core Work Activities

    • Developing and Maintaining Budgets
    • Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
    • Maintains a positive cost management index for kitchen and restaurant operations.
    • Utilizes budgets to understand financial objectives.
    • Leading Food and Beverage Team
    • Manages the Food and Beverage departments (not catering sales).
    • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
    • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
    • Oversees all culinary, restaurant, beverage and room service operations.
    • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
    • Provides excellent customer service to all employees.
    • Responds quickly and proactively to employee's concerns.
    • Provides a learning atmosphere with a focus on continuous improvement.
    • Provides proactive coaching and counseling to team members.
    • Encourages and builds mutual trust, respect, and cooperation among team members.
    • Monitors and maintains the productivity level of employees.
    • Develops specific goals and plans to prioritize, organize, and accomplish work.
    • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
    • Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
    • Ensuring Exceptional Customer Service
    • Provides excellent customer service.
    • Responds quickly and proactively to guest's concerns.
    • Understands the brand's service culture.
    • Drives alignment of all employees, team leaders and managers to the brand's service culture.
    • Sets service expectations for all guests internally and externally.
    • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
    • Verifies all banquet functions are up to standard and exceed guest's expectations.
    • Provides services that are above and beyond for customer satisfaction and retention.
    • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
    • Serves as a role model to demonstrate appropriate behaviors.
    • Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
    • Managing and Conducting Human Resource Activities
    • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
    • Conducts performance reviews in a timely manner.
    • Promotes both Guarantee of Fair Treatment and Open Door policies.
    • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
    • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
    • Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

    Additional Responsibilities:

    • Complies with all corporate accounting procedures.
    • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
    • Analyzes information and evaluates results to choose the best solution and solve problems.
    • Drives effective departmental communication and information systems through logs, department meetings and property meetings.

    Candidate Profile
    Education and Experience:

    • High School Diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

    OR

    • 2 year Degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

    go to method of application »

    Executive - Sales

    Position Summary

    • Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
    • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
    • Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
    • Promote awareness of brand image internally and externally.
    • Process requests for redeeming Marriott Rewards points.
    • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
    • Enter Marriott Rewards information into appropriate software when taking guest reservations.
    • Answer, record, and process all guest calls, requests, questions, or concerns.
    • Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
    • Assist management in training and motivating employees; serve as a role model.
    • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
    • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
    • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
    • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
    • Monitor the performance of others to ensure adherence to quality expectations and standards.
    • Read and visually verify information in a variety of formats.
    • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
    • Perform other reasonable job duties as requested by Supervisors.

    Requirement

    • Candidates should possess relevant qualifications.

    go to method of application »

    Sales & Marketing Manager

    Job Summary

    • Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives.
    • Achieves personal booking goals and makes recommendations on booking goals of direct reports.

    Core Work Activities
    Supporting Developing & Executing Sales Strategies:

    • Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
    • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
    • Assists with the development and implementation of promotions, both internal and external.

    Maximizing Revenue:

    • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
    • Recommends booking goals for sales team members.

    Managing Sales Activities:

    • Monitors all day to day activities of direct reports.
    • Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
    • Participates in sales calls with members of sales team to acquire new business and/or close on business.
    • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

    Analyzing & Reporting on Sales and Financial Data:

    • Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
    • Assists Revenue Management with completing accurate six period projections.
    • Reviews sales and catering guest satisfaction results to identify areas of improvement.

    Ensuring Exceptional Customer Service:

    • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
    • Interacts with guests to obtain feedback on product quality and service levels.
    • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
    • Empowers employees to provide excellent customer service.
    • Observes service behaviors of employees and provides feedback to individuals.
    • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
    • Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
    • Participates in and practices daily service basics of the brand.
    • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
    • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
    • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

    Building Successful Relationships:

    • Develops and manages relationships with key stakeholders, both internal and external.
    • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
    • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
    • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.

    Managing and Conducting Human Resource Activities:

    • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
    • Utilizes all available on the job training tools for employees.

    Candidate Profile
    Education and Experience:

    • 2 year Degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

    OR

    • 4 year Bachelor's Degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

    Method of Application

    Use the link(s) below to apply on company website.

     

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