Field Service Engineer at Ascentech Services Limited

Job Title: Field Service Engineer

Industry/Sector: Manufacturing (Air Solutions Provider)

Location: Oregun, Lagos.

Employment Type: Full-time

Products: Dehumidifier,Gas Phase Filtration Systems, Plastics Auxiliary Equipment, Adsorption Chillers, Fresh Air,etc.

Responsibilities

• Responds to customer complaints.
• Evaluates and resolves customer’s problem.
• Installation and repair of machine.
• Troubleshoot and proffer solution to customer equipment
• Train customer personnel on machine operation.
• Repairs, tests, and maintains machine.
• Monitors performance of the machine.
• Provides customers with regular reports and feedback on their service requests.
• Develops and maintains relations with customers.
• Reports common complaints of customers to top management in order to address the situation for future reference.
• Offers feedback on product development, features, and functions.

Requirements

• HND / Bachelor's Degree in Electrical / Mechanical Engineering or related field
• 1-2 years of experience working as service engineer
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• Resourceful, with the ability to work independently
• Strong time management skills
• Ability to check, repair and advise customers on products
• Decision-making, problem resolution and creative thinking skills
• Attention to detail.
• Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment
• Willingness to travel.