Emergency Medical Dispatcher at Emergency Response Africa

Location: Lagos (Mainland)

Background

Are you an experienced nurse looking for a new challenge and an opportunity to advance your career? If you are a highly competent, dedicated and compassionate person who can work under pressure, we have the perfect job for you! We are looking for a qualified nurse to receive emergency calls and supervise our emergency response command center operations in Lagos. This position will evolve into a more supervisory role for the right candidate as operations grow.

Key Responsibilities

• Serve as emergency dispatcher

• Receive all in-coming calls and assign case priority

• Provide phone first aid, referrals, and guidance to non-emergency callers

• Utilize ERA technology platform to dispatch first responders

• Support first responders during active response

• Maintain quality assurance of documentation and client records

• Ensure compliance with policies and procedures

• Evaluate paramedics performance

• Provide psychological and emotional support to patients and their family and friends

• Provide clinical expertise in the management of medical emergencies

• Handle complaints or other issues

• Maintain a running inventory of medical supplies on the response vehicle and makes purchases when necessary

Requirements and Qualifications:

• Previous working experience as a Nursing Supervisor and / or emergency call taker/dispatcher for (3) year(s)

• BSc or diploma in nursing

• Any additional certification in healthcare administration will be considered an advantage

• CPR and Basic Life Support (BLS) certification

• Current Advanced Cardiac Life Support (ACLS) certification and Pediatric Advanced Life Support (PALS) certification, or ability to obtain such within 6 months of hire

• Valid nursing license

• In-depth knowledge of hospital procedures

• Outstanding patient management skills

• Excellent communication and leadership skills

• Great organizational and time management

• Problem solver with a positive attitude

• Thorough knowledge of legal regulations and best practices in healthcare