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  • Posted: Dec 1, 2020
    Deadline: Dec 15, 2020
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    Emergency Response Africa (ERA) is a health tech start up on a mission to provide medical care to emergency victims in Africa. Many African countries do not have access to an emergency system like 9-1-1, resulting in thousands of unnecessary deaths annually. We are determined to change that. ERA trains first responders and equip them with intelligent dispatc...
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    Emergency Medical Dispatcher

    Location: Lagos (Mainland)

    Background

    Are you an experienced nurse looking for a new challenge and an opportunity to advance your career? If you are a highly competent, dedicated and compassionate person who can work under pressure, we have the perfect job for you! We are looking for a qualified nurse to receive emergency calls and supervise our emergency response command center operations in Lagos. This position will evolve into a more supervisory role for the right candidate as operations grow.

    Key Responsibilities

    • Serve as emergency dispatcher

    • Receive all in-coming calls and assign case priority

    • Provide phone first aid, referrals, and guidance to non-emergency callers

    • Utilize ERA technology platform to dispatch first responders

    • Support first responders during active response

    • Maintain quality assurance of documentation and client records

    • Ensure compliance with policies and procedures

    • Evaluate paramedics performance

    • Provide psychological and emotional support to patients and their family and friends

    • Provide clinical expertise in the management of medical emergencies

    • Handle complaints or other issues

    • Maintain a running inventory of medical supplies on the response vehicle and makes purchases when necessary

    Requirements and Qualifications:

    • Previous working experience as a Nursing Supervisor and / or emergency call taker/dispatcher for (3) year(s)

    • BSc or diploma in nursing

    • Any additional certification in healthcare administration will be considered an advantage

    • CPR and Basic Life Support (BLS) certification

    • Current Advanced Cardiac Life Support (ACLS) certification and Pediatric Advanced Life Support (PALS) certification, or ability to obtain such within 6 months of hire

    • Valid nursing license

    • In-depth knowledge of hospital procedures

    • Outstanding patient management skills

    • Excellent communication and leadership skills

    • Great organizational and time management

    • Problem solver with a positive attitude

    • Thorough knowledge of legal regulations and best practices in healthcare

    Method of Application

    This job has expired. Application is no longer allowed

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