Job Openings at Zipline Nigeria

About you and the Role  

• Zipline is building a global network of Distribution Centers from which our battery-powered autonomous aircraft deliver lifesaving medical supplies to patients in some of the most difficult to reach places on Earth. 
• As we build new Distribution Centers, we must also build strong teams of flight operators and arm them with the knowledge and skills to keep those high-tech systems operational in harsh, remote environments. 
• As an Electrical Training Instructor (ETI), you will be responsible for conducting and updating our training program for all of the Nest Electrical Technicians. 
• As an ETI you will deliver the training and ensure the transfer of skills needed to perform the installation and maintenance on our systems will be done safely and to our high Zipline standards.
• Through this process you will work closely with engineers, manufacturing technicians, and flight operators to gain a deep technical understanding of Zipline’s technology, the current procedures, as well as the pain points and gaps. 
• You’ll then need to draw on industry best practices and come up with creative new solutions that fit Zipline’s unique needs but allow our team to remain safe and operating at peak efficiency.  
• You must be resourceful and scrappy when needed, but always maintain an exceptional standard of safety, care and professionalism in the training you deliver. 
• At Zipline, we live our core values of transparency, servant leadership, and customer centricity. Our team’s collaborative nature combined with a mission-driven environment enables us to tackle seemingly impossible challenges together. 
• In this role, you will be serving and supporting operators at our Distribution Centers to reach the ambitious but necessary goal of 100% operational uptime, because every person who relies on Zipline for access to life-saving medicines deserves nothing less. 

N.B: Please note that we are open to this person being based in any country we have operations in Africa (Ghana, Nigeria, Kenya, Rwanda, Côte d'Ivoire).

What You'll Do  

• Become an expert on key systems, techniques, and processes, such as: equipment and systems at a Zipline Distribution Center, existing installation processes, and troubleshooting/maintenance best practices
• Build and continuously update training curriculum to reflect Zipline’s latest Electrical systems and operating procedures 
• Support the Academy team to build new training curriculum & conduct trainings across a variety of technical fields
• Train and certify Nest Electrical Technicians (NET) on the correct installation and maintenance of Zipline equipment 
• Ensure every NET can independently troubleshoot any equipment issues quickly and safely
• Support the team to launch a new Distribution Center, specifically focused on the electrical installation of technical equipment 
• Support the team in responding to and/or fixing any technical issue that arises at a Distribution Center

What You'll Bring

• 5-10 years of experience in the electrical field 
• Certification from a recognized organization is preferred but not required
• Ability to conduct engaging classroom and hands-on technical training sessions
• Demonstrated ability to build and implement technical training curriculum
• Capable of performing installation, maintenance and troubleshooting on industrial electrical equipment in a safe, detailed and professional manner
• Adept at communicating and working with non-native English speakers
• Able to travel 50% of the time

go to method of application »

About you and the Role  

• As a member of Zipline’s Fulfillment Operations team in Cross River State, Nigeria, you’ll be responsible for building a strong supply chain of health commodities to enable health facilities to provide the best services to their patients. 
• By joining us, you’ll be contributing to providing access to healthcare for all. 
• Your main responsibilities will involve performing and coordinating a variety of tasks within the Fulfillment Operations team to ensure that our customers get their requests/orders in a timely manner.  
• At Zipline, we believe that where you live should not influence your access to vital medical supplies.  If this opportunity sounds like something you’d want to be a part of, then keep reading.
• This position will be based in Cross River.

What You'll Do  

• As a Fulfillment Operations Professional, you will be part of the team that ensures that blood products & medical products are delivered from our distribution centers to health care facilities in a safe, reliable, and fast manner.

By joining us, you will therefore be contributing to our mission of ensuring that every human on Earth has instant access to vital medical supplies. Your main responsibilities will include:

• Customer Service & Order Fulfillment: You will be the first line when it comes to fielding orders from customers & ensuring they have high quality & excellent experience.
• Responding to calls from customers and collaborating with other members to process their orders
• Inventory & Warehouse Management: Organizing and managing supplies and equipment to ensure as the company scales, proper management procedures are in place.
• Product Handling: Manage & prepare packages to be delivered via drone to the hospitals and clinics to ensure quality & speed of delivery.
• Best Practices & Safety Management: Work with a team to perform daily quality control, oversee safety and regulations at the Zipline distribution center.

What You'll Bring  

• Essential: Diploma or HND / Bachelor’s in Sciences preferably in Pharmacy, Nursing, Biomedical Laboratory, Biochemistry, Public Health or related fields of study.
• Full professional proficiency in spoken and written English
• 1+ years of practical experience in a laboratory setting, manufacturing plant, hospital or clinic
• Passionate about making sure that each component of our supply chain and order processing is handled perfectly
• Proactive with excellent organization and attention to detail
• Obsessed with customer experience and making sure the quality of our deliveries always exceeds expectations
• Upbeat and positive attitude, a collaborator who wants to succeed while also helping teammates grow
• Must be eligible to work in Nigeria

What else you need to know:

• Must be willing and able to work nights/weekends on shifts
• Must be willing to work for a period not more than 45 hours/week
• This is a full-time position based in Ogoja and will require relocation to Ogoja
• Must be willing to relocate to any of our distribution centers in Cross River State
• This job will involve regular communication with customers to process their requests and answer their queries about our stock and seek support
• Women are encouraged to apply, as we believe a balanced team is critical for success
• Must be able to travel to Ghana for at least 3 months for Zipline Academy training program
• Must have completed NYSC and hold a certificate of completion or exemption