Duty Manager at an Hotel - Fosad Consulting

Location: Ikeja, Lagos
Reporting Line: General Manager
Employment Type: Full-time

Job Details

• We are looking to hire the services of a Duty Manager who will be responsible for the coordinating and directing the affairs of the hotel personnel as well as ensuring that seamless operations are in effect.

Job Description

• Check cleanliness of the Hotel Reception as well as public areas, including waiting area outside the reception and parking area.
• Ensure that all staff are in correct uniform and have the correct appearance in line with company standards and uniform policy.
• Check on all reservations for the day of arriving guests. Preparing registration cards and ensuring that they are complete and information accurate ahead of guest arrival.
• Professional check in with guests ensuring that all relevant signatures and accompanying documentation is received.
• Ensure that all monies received for booking have been received and are allocated correctly on the booking system for all guests arriving
• Ensure that all special requests listed on booking as well as requested while in house are carried out with the highest level of service and in line with company standards.
• Handle guest complaints and other related problems and report on the Assistant Manager's log book.
• Ensure that all special requests listed on booking as well as requested while in house are carried out with the highest level of service and in line with company standards.
• Assist receptionists, switchboard operators and porters when they are busy.

Job Requirements

• A bachelors degree or its equivalent
• Professional certifications in hospitality would be a added advantage
• 3 - 5 years experience as a Duty Manager in a Hotel
• Must be willing to work late hours and extra shifts

Salary
N1,200,000 - N1,500,000 Annually.