Customer Success Officer at Excellent and Strategic Solutions

Location  Lekki

Excellent & Strategic Solutions is a frontline web applications development firm which provide top of the class service to reputable clients all around the country. We specialize in developing and marketing cloud-based applications that eliminate bureaucracy and promote complete organizational automation.

We are in need of dynamic, intelligent, self-driven, compassionate, and result-focused candidates for:

Customer success officers

• You will be trained and responsible for the successful implementation of our cloud software and in the training of users to use our tech solutions in their different businesses.
• Your primary responsibility is ensuring the success of our customers in the use of software products.
• Regular blog posts, social media postings.
• You are to produce, publish, and regularly update written documentation for the use of our software products.
• When necessary, you will be needed to make a video showing how to perform key functions on our apps for users to easily understand. You will learn and use online video tools to achieve this.
• You will ensure that users understand how to make use of every new feature we develop and you will measure their success index.
• You will be required to upsell our customers on feature upgrades.
• You will be required to visit customers on their premises and train them as necessary.

Requirements

• You must reside in Lekki/Ajah
• You should be comfortable with working in an evolving startup environment.
• You should be comfortable with producing regular reports.
• You must be familiar with simple computer desktop processing applications like ms word, excel, PowerPoint, google docs, etc.
• You must be able to work and remain productive under pressure.
• You must be a patient person who will not shout at customers under pressure.
• You MUST know how to multi-task and juggle between tasks having different deadlines.
• You must be comfortable with meeting deadlines.
• You must know how to produce reports of our customer usage metrics.