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  • Posted: Mar 11, 2020
    Deadline: Not specified
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    We’re a next-generation energy company Our flagship product, ReadyPay Power, is an expandable, lease-to-own solar home system providing lighting, phone charging, TV, and radio, financed through affordable installments over mobile money. We combine rich customer payment histories with additional data sources to create a cutting-edge credit score that...
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    Customer Service Representative

    Location: Victoria Island, Lagos
    Job type: Full Time
    Department: Customer Experience
    Min. Experience: Entry Level

    Job Descriptions

    • Fenix is looking for a dynamic, highly motivated and disciplined Customer Service Representative with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
    • A successful Customer Service Representative must be a fluent Nupe speaker, critical thinker, attentive to details and an excellent communicator.
    • This position requires individuals to have a strong passion for listening and providing solutions to people.

    Key Responsibilities

    • Ensure an excellent experience to all customers, with each interaction
    • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    • Vet and open customer accounts by recording account information.
    • Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
    • Follow-up with customers who have delayed payments
    • Contribute to team effort by accomplishing related results as needed
    • Manage large amounts of incoming calls
    • Build sustainable relationships of trust through open and interactive communication
    • Go the extra mile to engage customers
    • Work with customer service manager to ensure proper customer service is being delivered
    • Close out or open call records
    • Read from scripts
    • Resolve customer complaints via phone, email, mail or social media
    • Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements.

    Required Skills & Experience

    • An OND / HND / Bachelor's degree from a recognized institution
    • Excellent Written and Verbal Communication Skills
    • Microsoft Excel skills
    • Ability to interact with peers and mid level leaders internally
    • Fresh graduate

    Highly Desired Skills:

    • Ability to work both in teams and independently
    • Passionate about solving problems for customers in rural communities
    • Proficiency in English Language and 1 or more other Nigerian Languages
    • Critical thinking skills (ability to think outside the box)
    • Good problem solving skills (solutions oriented)
    • Flexibility with ability to work under pressure to meet deadlines
    • Willingness and desire to learn new ideas

    Compensation
    Competitive salary & benefits.

    Method of Application

    Interested and qualified? Go to Fenix International on fenixintl.applytojob.com to apply

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