Jobs at FairMoney Nigeria

Job Description

• The company is growing with different business units and as well as the clientele size increasing.
• With good customer experience as our top priority, the team is now looking for folks who can contribute to this by helping our clients attend and resolve issues in a timely manner.
• We want someone who can ensure top quality customer support, own the issue and follow up on all customer's requests, enquiries/complaints across all channels and ensure end to end resolution.
• As a Customer Support Agent for the Lending team, you will be based in Lagos and working with our other customer success representatives, as well as other teams based in Paris & India.
• You will get to work within any of the following units: Email, Social media, Inbound - working a 24 hr shift, 7 days a week (but working only 5 days of the week).

Roles and Responsibilities
Your mission will be to:

• Improve customer relationship management by taking the burden of service management from frontline customer support teams.
• Resolve sophisticated problems for customers quickly and with the highest quality over the phone/email in a heavy volume environment.
• Provide first-tier technical support services to FairMoney’s customers.
• Escalate issues appropriately and drive them to resolution.
• Work closely with team leads, supervisors and managers to ensure synergy and all-time customer satisfaction.
• Contributes to team effort by accomplishing related results as needed.
• Contribute and share ideas to decrease the workload and improve the quality & speed of FairMoney customer support
• Learn and master multiple systems (knowledge base, internal tools, contact management system)

Requirements

• 2 - 3 years of experience (experience working in all customer service environments is an added advantage) in fintech, or any financial services sector
• A key player in building a support team in a challenging growth environment
• A positive and hard-working attitude
• Understand what does outstanding customer support look like and be ready to go the extra mile
• Open to all modes of support (email, phone support)
• Willing to work full time, including weekends and evenings (working on a rotational basis)
• Strong eye for detail which includes identifying customer problems swiftly and accurately while solving queries as this can impact company relations
• Knowledge of relevant CS software
• Good understanding of English and must be able to read, speak and write in English Ability to multitask, prioritize and manage time effectively
• Accurate comprehension, interpretation, and timely response to emails and calls is an added advantage
• Basic proficiency in the use of Microsoft Excel/ spreadsheets and MS Word.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus.

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Description

• The Internal Control Manager will be responsible for ensuring a strong internal control environment through the development of internal policies and procedures, ensuring their implementation and monitoring compliance by all employees.
• The position will work to foster standardization and consistency across of business processes and internal controls.

Roles and Responsibilities

• Own the design, implementation, documentation, assessment and monitoring internal control framework, including group policies and key risks in order to ensure that the group has adequate controls to prevent unintentional and intentional errors in financial reporting, processes and business operations
• Review and appraise the soundness, effectiveness, and proper application of accounting and financial controls, internal compliance procedures and controls and timeliness of documentation generation
• Formulate policies and procedures to improve internal controls and efficiency
• Deliver adequate and timely reporting on the internal control framework and control deficiencies to ensure appropriate communication, documentation, and escalation to business partners and senior management.
• Evaluating SAP (Systems Applications, Products) audit trail.
• Deliver adequate and timely action plans and monitor progress to address and resolve control deficiencies
• Work collaboratively with business and process owners to implement and monitor remediation efforts that result from internal control assessments, ensuring the effective implementation of corrective action
• Actively seek standardization and automation, apply and implement best practices for managing internal controls and deploy innovative technology where possible to enhance and continuously improve the design and operating effectiveness of the controls, documentation, assessment and review procedures
• Actively engage with internal and external auditors to ensure consideration and resolution of all relevant risks and audit findings.
• Develop and conduct adequate training and prepare related information material on the internal control objectives, approach and methodology to business partners on a regular basis to build knowledge and understanding of risks and control.
• GL Monitoring and Reconciliation
• Reviewing of SOP from time to time
• Review Vendor creation, Customer Creation (Agreements), Credit setting for customers
• Review Capex project briefs and compliance with procedures.
• Credit control (Receivables, staff float outstanding)
• Expenses management and control
• Checking of Consumptions vs Bill of materials to detect and eliminate any shortages/pilferages
• Checking of payroll such as overtime, Leave allowance, incentives e.t.c.

Requirements

• Minimum of a Bachelor's Degree
• At least 7 years of banking experience in internal control or similar position
• Master’s degree in accounting, economics or finance preferred.
• Professional Accounting Certification (ICAN, ACCA) is preferred.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus.