Customer Service Representative at a Manufacturing Company - Aldelia Nigeria

Job Description

• We are looking for a Customer-oriented Service Representative who will be responsible for optimizing customer experience by possessing solid knowledge of products, processes and should also possess ability to proffer solutions / resolve complaints in a timely fashion and in accordance with Company’s guidelines.

Person Specification

• B.Sc. in a Social Science discipline
• Minimum of 5 years for the same or similar role
• Manufacturing experience is an added advantage

Skills required for the role:

• Excellent communication skills - oral, written and interpersonal
• Analytical and problem solving skills
• Team work and collaboration
• Proficiency with MS Office packages (Excel & Word) & ERP System ( SAP R3/SAP B1 is an added advantage)
• Ability to carry out customer reconciliations
• Teach-ability and ability to deliver timely and accurate results under relative pressure
• High drive and passion for excellence

Remuneration
The compensation and benefits are very competitive and negotiable depending on years of relevant experience and exposure.