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  • Posted: Jan 19, 2022
    Deadline: Not specified
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    Flour Mills of Nigeria Plc was incorporated in September 1960 as a private limited liability company, and commenced operations in 1962 with an installed capacity of 600 metric tons per day. The Company was converted to a public limited liability company in 1978, and its shares were subsequently listed on The Nigerian Stock Exchange. In its 54 year history...
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    Customer Service Analyst

    Location: Apapa, Lagos

    The Purpose

    • We are looking for a Customer Service Analyst that will support the customer service operation function to collect and analyze customer data and implement initiatives and strategies to improve customer service.
    • To succeed in this role, you must be able to handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

    The Job

    • Track & analyze key metrics- OTIF, Customer complaints, Customer satisfaction index, adherence to schedule, whilst identifying trends in issues and concerns, closing all gaps with recommendations in place.
    • Ensure regular feedback of each week’s numbers to HCOF through data collection, analysis, and performance reports periodically as required.
    • Develop & implement customer satisfaction surveys for continuous customer service improvement and other process initiatives.
    • Design a comprehensive reporting system within the unit which manages information effectively through dashboards, such that the team can have access to key data in order to successfully manage operations.
    • Ensure all performance-related issues against customer services objectives are promptly reviewed by Management for insights and resolutions.
    • Develop feedback in form of presentations and flow chart updates which analyze customer service activities and achievements for reference and training purposes.

    Qualifications

    • A Degree in Accounting, Finance, Business Marketing, or any other related course from a reputable university. 

    Experience:

    • 3 years Customer Service Analyst, Business Analyst, Sales Analyst, or similar role in FMCG.

    The Person Must:

    • Be a good team player.
    • Have excellent communication, interpersonal & reporting skills.
    • Be Computer literate.
    • Strong analytical and critical thinking.

    go to method of application »

    Customer Helpdesk Support - Golden Sugar

    THE JOB

    • Be responsible for communicating customer order updates and their account status to them.
    • Liaise with Finance, Production and Logistics on relevant information regarding customer’s products payments, for a firm order confirmation and prompt delivery.
    • Ensure efficient service delivery of the right quantity of goods, in good condition and promptly for customer’s satisfaction.
    • Confirm all order payments prior to delivery, as stated in the Company policy.
    • Update customers on any new product development, and other relevant information that can promote product purchase and sales.
    • Provide technical support to customers and prompt response to all enquiries.

    THE PERSON MUST

    • Be a good team player
    • Take initiative and be proactive in problem solving
    • Have excellent communication and interpersonal skills
    • Be Fluent in Hausa language

    QUALIFICATION

    • ND in Marketing, Sales or any Social Science

    EXPERIENCE

    • Minimum of 2 years Cognate experience

    go to method of application »

    Accounts Assistant - Golden Fertilizer

    Location: Apapa, Lagos

    The Job

    • Support Finance and Customer Service Units on account reconciliation, Waybills and Invoicing for Customers.
    • Process online transactions with applicable banks..
    • Assist with the annual audit schedules and recurring tax audits..
    • Provide all information required on bank transactions to auditors

    The Person

    • Have good numerical, analytical and problem solving skills.
    • Be able to work under pressure..
    • Be attentive to details.

    Qualifications

    • National Diploma in Accounting or Economics.
    • ATS/ICAN/ACCA will be an added advantage.

    Experience:

    • Minimum of two years cognate experience.

    Method of Application

    Build your CV for free. Download in different templates.

  • Send your application

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