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  • Posted: May 13, 2021
    Deadline: Not specified
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    Established in 2002, Web4Africa is an ICANN Accredited Domain Name Registrar and a leading pan-African Web Hosting company offers hundreds of domain types as well as hosting solutions from 4 data centers across Ghana, Nigeria, and South Africa.
    Read more about this company

     

    Customer Service - Accounts & Billing Officer

    Job Description:

    This role would primarily involve offering customer support to our customers on Billing and Payment related issues in a timely and acceptable manner. A suitable candidate must have a minimum of one year of work experience in the Web Hosting Industry.

    Minimum Requirements:

    • Must have a relevant tertiary education/qualification.
    • Must be computer literate specifically in the use of Microsoft Excel, Microsoft Word, and Powerpoint.
    • Must have knowledge of the Web Hosting industry and applicable services.
    • Must have knowledge of the basic concepts of accounting.
    • Must know how to use any Web Hosting Software.
    • Must have basic experience in book-keeping, accounting, and payment reconciliation.
    • Must have experience in customer service.
    • Must have excellent telephone etiquette.
    • Must have good communication skills (verbal and written).
    • Must be able to multitask and work under pressure.
    • Must have good attention to detail.
    • Must be able to learn, grow, develop quickly, and able to adjust to new processes.
    • Must be willing to assume increasing responsibilities as they are communicated.
    • Must be willing to work flexible hours when required.
    • Must be willing to work in rotational shifts, on weekends and public holidays.
    • Must be able to provide support to clients via telephone and the chat system.

    Additional Requirements:

    • Knowledge of how to use accounting software will be advantageous.
    • Must have a personal desktop or laptop to work remotely.
    • Must have a personal smartphone.
    • Must have access to uninterrupted Fibre or LTE Internet connectivity.

    Personal Skills Required:

    • A suitable candidate must have reconciliation Skills.
    • A suitable candidate must be a critical thinker.
    • A suitable candidate must have a problem-solving attitude.
    • A suitable candidate must have a strong passion for customer satisfaction.
    • A suitable candidate must be willing to learn new processes.
    • A suitable candidate must be able to think outside the box.
    • A suitable candidate must be resourceful.
    • A suitable candidate must be able to work effectively in a team.

    Disclaimer:

    • Applicants should NOT call the office.
    • If you do not hear from us three weeks after your application, please consider your application unsuccessful.
    • Do not apply if you do not have experience in the Web Hosting Industry.

    Location:

    Candidates can be located in any part of Nigeria as this is a remote position.

    Closing Date:

    • 15th of June 2021

    How to Apply:

    Interested candidates that meet the above requirements should apply using the Apply Now button below.

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

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