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  • Posted: Jul 15, 2021
    Deadline: Jul 20, 2021
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    Wellness Healthcare Group is a foremost national Health Maintenance Organization (HMO) established to positively revolutionize healthcare financing and delivery in Nigeria. Her business is underwriting health risk of various groups and individuals based on sound insurance and risk management principles.
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    Customer Experience Officer

    We are looking for a young fresh graduate to work at our Customer Experience Centre. He or she will:

    •  Manage  inbound and outbound calls in a timely manner
    • Identify customers’ needs, clarify information, research every issue and provide solutions and/or refer to appropriate quarters
    • Maintain a professional work environment and administrative support.
    • Seize opportunities to up-sell products when they arise
    • Keep records of all conversations in our call center database in a comprehensible way
    • Supply information regarding the organization, products, services and policies to clients on enquiry.
    • Deal with compliant tactfully, calmly and politely
    • Report and document issues for resolutions
    • Schedule and maintain appointments diary
    • Contribute to team effort by accomplishing related results as needed.
    • Ensure high level of customer centric attitude to ensure resolution to customer concern
    • Maintain and build lasting customers relationship by ensuring that concern attended are resolved

    Requirements

    • BSc/BA in Marketing, Communications or relevant
    • Previous experience in a customer support/Call-Centre role
    • Strong phone and verbal communication skills along with active listening
    • Familiarity with CRM systems and practices

    Must reside within Shomolu, Oworonshoki, and Gbagada environs.

    Method of Application

    Interested and qualified candidates should forward their CV to: hr@wellnesshealthcare.com.ng using the position as subject of email.

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