Fresh Jobs at Cobranet Limited

Role Outline

• A Credit Control Manager or Credit Manager or Accounts Receivable Manager is responsible for managing a team that recovers unpaid debt/money/outstanding owed to the organisation.
• The debts may be fromeither business (commercial collection) or individuals (consumer collection).
• The credit function plays a vitalrole in the finance department to ensure that invoices are paid on time to assist the organisation.

Typical Job Duties and Responsibilities
The Credit Control Manager role will perform a wide range of duties and responsibilities. These may include, but are not limited to:

• Managing a team of Credit Control Officers
• Formulation of the company's credit policy to mitigate unnecessary risk
• Reviewing credit applications and credit references to set credit limits and ensure credit worthiness
• Preparing journal entries, credit notes and assisting with month end
• Review and report on Aged Debtors
• Regularly meet and negotiate terms with third party debt collection agencies
• Manage write-offs, bad debt provisions and setting up of payment plans
• Assisting the broader accounts team
• Regularly reviewing the process and procedures to reduce debtor days.

Skills and Attributes
The more common skills andattributes that are needed for this role may include:

• Interested candidates should possess a Bachelor's Degree
• Previous experience of end-to-end credit control and accounts receivable processes
• At least 5 years’ experience in Credit and receivables and accounting domain
• Working knowledge of Credit law
• Staff management experience
• Accounting and reconciliation
• Strong written and verbal communication skills especially during difficult customer negotiations
• Ability to build relationships with multiple internal and external stakeholders
• Ability to multi-task
• Intermediate computer software skills, including Excel and other accounting packages.

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Job Description

• Account manager responsibilities include developing long-term relationships with a portfolio of clients.
• Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Manage and develop client accounts to initiate and maintain favorable relationship with clients.

​Responsibilities

• Be the primary point of contact and build long-term relationships with customers.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Liaise between the customer and internal teams.
• Build and maintain strong, long-lasting client relationships.
• Cross selling and Upselling to increasing revenues.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement.
• Assist with challenging client requests or issue escalations as needed.
• Daily Proactive Routine Calls for Customer Survey.
• Retention and Win-back.

Requirements

• BA / B.Sc Degree in Business Administration, Sales or relevant field.
• 15 years relevant work experience.
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
• Experience delivering client-focused solutions to customer needs.
• Excellent listening, negotiation and presentation abilities.
• Ability to prioritize and multitask.
• High level of accuracy and attention to detail.
• Ability to have difficult conversations.
• Strong verbal and written communication skills.