Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 20, 2021
    Deadline: Feb 1, 2021
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Want to get a job fast? Signup and complete your profile on MyJobMag. Employers will find you 4x faster with a complete profile. You can download your completed profile anytime
    We’re a health insurance company that acts like a technology company. We’re using software, data science and telemedicine to make health insurance more affordable, easier to access and more of a delightful experience
    Read more about this company

     

    Corporate Retention Associate

    Locations: Gbagada, Abuja (FCT) and Lagos

    The position

    • This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
    • The role is also responsible for ensuring strong customer retention and resolution of serious client administrative issues.
    • You are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

    Key Responsibilities

    • Communicate courteously with clients and internal customers via phone calls and emails.
    • Follow up on pending activities with clients and other respective teams within the organization.
    • Politely attend to client’s suggestions, objections, and complaints
    • Assist clients by guiding them through the decision on the choice of a health plan.
    • Upgrade enrollees Health plans accordingly.
    • Attend client meeting with Sales Representative for proper introduction and handover.
    • Communicate with corporate key contacts to inform them of updates in service.
    • Obtain feedback from client representatives by using the checklist.
    • Understand and be knowledgeable of the various peculiarities with clients.
    • Conduct surveys to evaluate customer satisfaction.
    • Forward feedback, tasks and recommendations to appropriate units/personnel.
    • Record details of client representatives/enrollees complaints, feedback and suggestions using the ticketing system.
    • Document daily activities and forward report to Team Lead.
    • Raise invoices for clients and following up to ensure prompt payment of premiums.
    • Obtain prospective enrollees details and confirm the accuracy of the details.
    • Send reminder mails to prospective enrollees through client representatives when they do not promptly provide their details.
    • Inform client representative in the case of any invalid detail.
    • Register prospective enrollees on RHMO database.
    • Schedule onboarding session with client representatives and onboard the enrollees in the organisation.
    • Schedule and organise Health Talks.

    Requirements
    Must have:

    • Tertiary education from a recognised institution.
    • 0 - 2 years post-NYSC experience
    • Bias for developing a career in a client-focused role
    • Sales or Customer Success experience is an added advantage, not a must-have.

    At Clients Organization:

    • Schedule and organise wellness check.
    • Organize corporate events that will improve client retention.

    Some Perks and Benefits

    • Daily in-office lunch
    • Employee-friendly working conditions
    • Generous health insurance package; including gym passes
    • Modern, cosy and collaborative workspace

    Method of Application

    Interested and qualified? Go to Reliance HMO on docs.google.com to apply

    Learn how to get a job in any industry you want. Read 72 Hours to The Job You Love

  • Send your application

    Back To Home View All Vacancies at Reliance HMO
Never miss a job with our real-time & personalized push notification
Subscribe Now
Average Salary at Reliance HMO
₦ 70K from 2 employees
Mysalaryscale.com
View Hot Nigerian Jobs Today »

Career Advice

View All Career Advice

Subscribe to Job Alert

 

Join our happy subscribers

This website uses cookies to improve your experience. By using this site you agree to the storing of cookies on your device to enhance navigation, analyze site usage, and assist in our marketing efforts. To learn more, see our Cookie Policy. Accept and Close
 
 
 
Send your application through

Yahoomail Gmail Hotmail