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  • Posted: Jan 20, 2021
    Deadline: Feb 1, 2021
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    We’re a health insurance company that acts like a technology company. We’re using software, data science and telemedicine to make health insurance more affordable, easier to access and more of a delightful experience
    Read more about this company


    Corporate Retention Associate

    Locations: Gbagada, Abuja (FCT) and Lagos

    The position

    • This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
    • The role is also responsible for ensuring strong customer retention and resolution of serious client administrative issues.
    • You are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

    Key Responsibilities

    • Communicate courteously with clients and internal customers via phone calls and emails.
    • Follow up on pending activities with clients and other respective teams within the organization.
    • Politely attend to client’s suggestions, objections, and complaints
    • Assist clients by guiding them through the decision on the choice of a health plan.
    • Upgrade enrollees Health plans accordingly.
    • Attend client meeting with Sales Representative for proper introduction and handover.
    • Communicate with corporate key contacts to inform them of updates in service.
    • Obtain feedback from client representatives by using the checklist.
    • Understand and be knowledgeable of the various peculiarities with clients.
    • Conduct surveys to evaluate customer satisfaction.
    • Forward feedback, tasks and recommendations to appropriate units/personnel.
    • Record details of client representatives/enrollees complaints, feedback and suggestions using the ticketing system.
    • Document daily activities and forward report to Team Lead.
    • Raise invoices for clients and following up to ensure prompt payment of premiums.
    • Obtain prospective enrollees details and confirm the accuracy of the details.
    • Send reminder mails to prospective enrollees through client representatives when they do not promptly provide their details.
    • Inform client representative in the case of any invalid detail.
    • Register prospective enrollees on RHMO database.
    • Schedule onboarding session with client representatives and onboard the enrollees in the organisation.
    • Schedule and organise Health Talks.

    Must have:

    • Tertiary education from a recognised institution.
    • 0 - 2 years post-NYSC experience
    • Bias for developing a career in a client-focused role
    • Sales or Customer Success experience is an added advantage, not a must-have.

    At Clients Organization:

    • Schedule and organise wellness check.
    • Organize corporate events that will improve client retention.

    Some Perks and Benefits

    • Daily in-office lunch
    • Employee-friendly working conditions
    • Generous health insurance package; including gym passes
    • Modern, cosy and collaborative workspace

    Method of Application

    Interested and qualified? Go to Reliance HMO on to apply

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Average Salary at Reliance HMO
₦ 70K from 2 employees
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