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We’re a health insurance company that acts like a technology company. We’re using software, data science and telemedicine to make health insurance more affordable, easier to access and more of a delightful experience
The Position
The ideal candidate for this role is someone who is confident with an optimistic and relentless attitude in ensuring optimum client satisfaction and retention. The Client Services and Retention Manager will be responsible for managing a team of Key Account Managers; maintain and grow strategic industry relationships and networks while developing innovative and creative solutions to retain and foster mutually beneficial client relationships. You possess great listening skills and you are a problem solver who is quick in proffering lasting solutions to problems.
You are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and able to pre-empt potential roadblocks and challenges and work to proactively prevent same.
Key Responsibilities
Relationship Management
Client Retention
Risk Management
Team Management
Must Haves
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