Contact Centre Agent - Hausa Speaking at Assist to Hire Limited

Responsibilities

• Managing large amounts of inbound and outbound calls promptly.
• Identifying customers’ needs, clarifying information, and providing solutions and / or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call centre database in a comprehensible way.

Requirements

• B.Sc / HND certificate with a minimum of 2 years experience in a call centre or customer service environment.
• Applicants must have a good understanding of the English and Hausa languages.
• Must be able to read, speak and write English and Hausa languages fluently.
• Accurate comprehension, interpretation and capturing of information, accuracy, and timely response to calls.
• Proficient in usage of Microsoft packages.
• Fluency in the Hausa Language is a must.
• Knowledge of customer service telephony and technology.
• Good data entry and typing skills.
• Excellent communication and problem - solving skills.
• Ability to understand individual differences.
• Proficiency in driving Sales will be an added advantage.