Jobs at the International Organization for Migration (IOM)

Job ID: CFCV2021/58
Location: Lagos
Organization Unit: Migration Management (MM)
IOM Classification: Consultant
Type of Appointment: Consultant, 5 Month 

Context

• Working under the overall supervision of the Migrant Protection and Assistance Officer (MPA), Lagos and direct supervision of the Protection Officer (AVM/MPA) the successful candidate will be expected to develop Standard Operating Procedures (SoPs) for Family Tracing and Reunification (FTR)

Consultant will be expected to deliver at the minimum, the following outputs: 

• An inception report and work plan within two weeks of commencement of the assignment
• Outline of the Sof
• Write up of consultations made to present the SoP
• Final Sof
• Facilitate stakeholders' meeting to validate the Sop

Core Functions / Responsibilities

• Prepare a mapping strategy and inception report detailing the modalities and methodology to develop the standard operating procedures for family tracing and reunification (FTR) for vulnerable migrants
• Conduct desk review of existing literature, FTR tools, legislation, policies related guidelines, and other necessary current documentation that will aid the development of a standardized guideline on FTR for the country
• Develop an all-inclusive stakeholder mapping matrix, to ensure coordination among various Governmental and non-Governmental institutions that will be critical to finalization of the FTR SOP in Nigeria
• Develop systematic step by step procedures for conducting FTRs and Harmonize existing FTR tools used by protection actors in Nigeria 
• Align the FTR SOP to the National case management and child protection systems in Nigeria
• Through whole Government and whole community approaches convene Consultative meetings with relevant stakeholders to draft, develop and validate the SOP 
• Build the capacity of key stakeholders on the finalized FTR SOP

Required Qualifications and Experience

• Five years' experience in child protection programming, working with vulnerable groups (Persons Living with Disabilities, Persons with MHPSS and medical concerns) migration management, trafficking in persons, smuggling of migrants, Health interventions, and Gender programming
• Advanced University Degree in any of these fields: Social work, Human Rights, International Development, Development Studies, Economics, International Relations, Law with specialization in international human rights law 
• Experience in developing standard operating procedures and guidance documents with Government institutions.
• Experience with developing child protection (Case management, Child friendly justice, Family Law, Child friendly social services or alternative care) documents or protection tools or guidance documents is an advantage.

go to method of application »

Context

• Under the overall supervision of the Chief of Mission (COM) and the direct supervision of the Chief Migration Health Officer (CMHO), the incumbent will be responsible for providing customer support duties including managing complaints, conducting surveys, collecting feedback, attending to customer requests, and providing information on IOM’s migration health services.

Core Functions / Responsibilities
In particular, the incumbent will perform the following duties:

• Act as a liaison between clients and team leaders of various units in IOM’s Migration Health Centre.
• In collaboration with the Heads of Units collect feedback on a regular basis from applicants as they go through the examination process to understand issues of concern and provide solutions as appropriate. Conduct periodic customer surveys with the objective of assessing quality service delivery and support addressing identified gaps as appropriate.
• Ensure questions and concerns from applicants are processed and communicated both verbally and in writing in a timely manner.
• Conduct periodic Quality Compliance and Quality Assurance audits.
• Monitor and resolve questions or concerns via multiple media; the phone, email, online chat or social media and de-escalate any issues in a calm manner.
• Escalate complaints or challenges to the Heads of Units or the supervisor when necessary and appropriate.
• Schedule and conduct periodic meetings with the Heads of Units and the supervisor on customer related issues.
• Monitor adherence to Migration Health Assessment Center (MHAC) guidelines for service delivery and compliance with applicable laws and regulations.
• In coordination with MHAC Managers, facilitate implementation and adherence to ISO 9001: 2015 requirements and any IOM customer-specific requirements.
• As necessary, provide technical and administrative support to the MHAC Managers in identifying and adjusting approaches to compliance with the health assessment processes.
• Maintain and promote the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert MHAC Managers of any non-compliance to SOPs or codes of conduct by IOM staff members or partners
• Demonstrate comprehensive understanding of health assessment processes as well as the ability to remain professional, impartial, and unbiased during all interactions with applicants, colleagues and partners. Support development and implementation of SOPs as needed.
• Ensure relevant and appropriate information and communication materials are available in the waiting areas/rooms.
• Creation of videos for display at the waiting areas/rooms and FAQs to benefit customers.
• Investigate problems or challenges in view of figuring out what went wrong, how problems might be fixed and how to keep them from happening again.
• Any other duties assigned by the supervisor.

Requirements
Education:

• Bachelor’s Degree from an accredited college or university in a Healthcare-related field, Public Administration, Marketing, or Business Administration with at least four years of relevant work experience in a customer-focused / people-focused setting

Experience:

• In-depth use of MS office applications, data collection and manipulation.
• Previous management or supervisory level experience with NGOs, international organizations, customer service or the hospitality industry is an added advantage.

Languages:

• Fluency in English (oral and written) required, working knowledge of the local language.

Skills:

• Ability to communicate effectively and professionally with clients and colleagues both verbally and in writing, as well as provide strong documentation.
• Ability to listen actively to comprehend and decode the customers’ message as well as deduce what is implied in the communication.
• Great analytical understanding and experience – able to analyse and understand data and make decisions accordingly
• Ability to function in a team-oriented environment as well as independently deliver results.
• Computer skills proficient in Microsoft Office, especially Excel required. Knowledge of web page design would be an asset.

Required Competencies:
Behavioural:
The incumbent is expected to demonstrate the following values and competencies:

• Values - All IOM staff members must abide by and demonstrate these three values:
  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – Behavioural Indicators:

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.

Managerial Competencies - Behavioural Indicators level 2:

• Leadership: provides a clear sense of direction, leads by example, and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
• Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
• Strategic thinking and vision: work strategically to realize the Organization’s goals and communicates a clear strategic direction

go to method of application »

Context

• Under the overall supervision of the Chief Migration Health Officer / Migration Health Officer and the direct supervision of the Senior Radiologic Technologist, with the guidance of the IOM Teleradiology Center for technical matters, the successful candidate will have the following duties and responsibilities:

Core Functions / Responsibilities

• Prepare the daily chest X-ray worklist extracted from the overall health assessment worklist and share the worklist with the IOM radiology unit staff or with the external service provider and accompany the applicants to the radiology service provider for CXR taking if an external provider does the x-ray.
• Enter the biodata correctly and timely on the x-ray reporting template for immigrants and refugees as needed and save files appropriately or pass them to the radiologist as per work arrangement.
• Verify the identification of immigrants and refugees using original passports or valid IDs with photos including name, age and gender to prevent substitution during X-ray taking, and assist in organizing and properly handling the applicants at the radiology reception.
• Assist the IOM Radiology Technologist or the external radiology service provider in X-ray-related counselling, check pregnancy for female applicants and cross-check if consent was taken when the applicant is pregnant.
• Complete the identity confirmation part of the chest examination on the e-Medical website and enter data into Global Software for the UK pre-entry TB screening programme and/or MiMOSA as needed.
• Assist in providing radiation protection led shields to applicants. In the case of an external service provider, make sure the external service provider uses pelvic lead shielding for all applicants.
• Assist the radiologic technologist in entering the applicant’s biodata into the CR/DR machine and ensuring the standard and correct labelling of Chest X-rays by checking the correctness of biodata.
• When the IOM X-ray service is outsourced to an external provider, remind the Radiologic Technologist at the external provider to take technically good quality CXR per IOM radiology guidelines and the resettlement country technical instructions.
• Make sure the chest X-rays are completed promptly by the external radiology service provider when the chest Xrays are taken by the external provider and assist in the timely transfer of the chest X-ray images from the external provider to the IOM image server as needed when there is no set up for direct image transfer.
• Upload the chest X-ray image to the e-Medical website timely and properly, burn the images on CD or prepare hard copy X-ray documents as needed.
• Communicate with the Radiologist in the mission or IOM Teleradiology Center for reading the chest X-rays, notify when CXR is done and sent to the server, receive additional view requests, call the applicants, and coordinate with the Radiologic Technologist, make sure the additional views are completed on time.
• Download the X-ray reports from the radiology system or shared folder where the reports are filed and deliver the report to the panel physicians as needed.
• Prepare the daily X-ray statistical reports and other necessary Radiology Unit related monthly statistics as needed. Cross check and confirm the correctness of the number of chest X-ray readings by Radiologist as required.
• Coordinate with the Migrant Health Assessment Center and IOM country mission staff and x-ray machine provider when needed.
• Assist IOM radiologic technologist in maintaining optimal workflow, keeping the safety of the machines, keeping track of X-ray consumables and early notification, and creating a client-friendly environment in the radiology unit.
• Contribute to the radiation safety measures in the Radiology Unit by complying with the radiation safety rules and regulations and regularly wearing radiation measuring badges while at work.
• Perform any other duties as may be assigned.

Educational Qualifications

• Bachelor's Degree in a Science field such as Computer Science, Information Technology / Management, Administration, Health Sciences or related fields with two years of experience. OR
• Diploma in any of the above fields with four years of experience required.

Experience:

• Experience in technical or administrative support, and clerical work.
• Experience within a customer-focused / people-focused setting.
• Previous experience in a clinical environment or working in a Radiology department is an advantage.
• Knowledge and experience using different software and medical/digital radiology system applications is an advantage.

Skills:

• Computer skills proficient in Microsoft Office, especially Excel required.
• Ability to work under pressure
• Ability to prioritise
• Organisational skills
• Good interpersonal skills

Languages:

• Fluency in English is required.

Required Competencies:

• The incumbent is expected to demonstrate the following values and competencies:
• Values - all IOM staff members must abide by and demonstrate these three values:
• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies - behavioural indicators:

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way

go to method of application »

Context

• Under the overall supervision of the Chief Migration Health Officer / Migration Health Officer and the direct supervision of the Senior Radiologic Technologist, with the guidance of the IOM Teleradiology Center for technical matters, the successful candidate will have the following duties and responsibilities:

Core Functions / Responsibilities

• Prepare the daily chest X-ray worklist extracted from the overall health assessment worklist and share the worklist with the IOM radiology unit staff or with the external service provider and accompany the applicants to the radiology service provider for CXR taking if an external provider does the x-ray.
• Enter the biodata correctly and timely on the x-ray reporting template for immigrants and refugees as needed and save files appropriately or pass them to the radiologist as per work arrangement.
• Verify the identification of immigrants and refugees using original passports or valid IDs with photos including name, age and gender to prevent substitution during X-ray taking, and assist in organizing and properly handling the applicants at the radiology reception.
• Assist the IOM Radiology Technologist or the external radiology service provider in X-ray-related counselling, check pregnancy for female applicants and cross-check if consent was taken when the applicant is pregnant.
• Complete the identity confirmation part of the chest examination on the e-Medical website and enter data into Global Software for the UK pre-entry TB screening programme and/or MiMOSA as needed.
• Assist in providing radiation protection led shields to applicants. In the case of an external service provider, make sure the external service provider uses pelvic lead shielding for all applicants.
• Assist the radiologic technologist in entering the applicant’s biodata into the CR/DR machine and ensuring the standard and correct labelling of Chest X-rays by checking the correctness of biodata.
• When the IOM X-ray service is outsourced to an external provider, remind the Radiologic Technologist at the external provider to take technically good quality CXR per IOM radiology guidelines and the resettlement country technical instructions.
• Make sure the chest X-rays are completed promptly by the external radiology service provider when the chest Xrays are taken by the external provider and assist in the timely transfer of the chest X-ray images from the external provider to the IOM image server as needed when there is no set up for direct image transfer.
• Upload the chest X-ray image to the e-Medical website timely and properly, burn the images on CD or prepare hard copy X-ray documents as needed.
• Communicate with the Radiologist in the mission or IOM Teleradiology Center for reading the chest X-rays, notify when CXR is done and sent to the server, receive additional view requests, call the applicants, and coordinate with the Radiologic Technologist, make sure the additional views are completed on time.
• Download the X-ray reports from the radiology system or shared folder where the reports are filed and deliver the report to the panel physicians as needed.
• Prepare the daily X-ray statistical reports and other necessary Radiology Unit related monthly statistics as needed. Cross check and confirm the correctness of the number of chest X-ray readings by Radiologist as required.
• Coordinate with the Migrant Health Assessment Center and IOM country mission staff and x-ray machine provider when needed.
• Assist IOM radiologic technologist in maintaining optimal workflow, keeping the safety of the machines, keeping track of X-ray consumables and early notification, and creating a client-friendly environment in the radiology unit.
• Contribute to the radiation safety measures in the Radiology Unit by complying with the radiation safety rules and regulations and regularly wearing radiation measuring badges while at work.
• Perform any other duties as may be assigned.

Educational Qualifications

• Bachelor's Degree in a Science field such as Computer Science, Information Technology / Management, Administration, Health Sciences or related fields with two years of experience. OR
• Diploma in any of the above fields with four years of experience required.

Experience:

• Experience in technical or administrative support, and clerical work.
• Experience within a customer-focused / people-focused setting.
• Previous experience in a clinical environment or working in a Radiology department is an advantage.
• Knowledge and experience using different software and medical/digital radiology system applications is an advantage.

Skills:

• Computer skills proficient in Microsoft Office, especially Excel required.
• Ability to work under pressure
• Ability to prioritise
• Organisational skills
• Good interpersonal skills

Languages:

• Fluency in English is required.

Required Competencies:

• The incumbent is expected to demonstrate the following values and competencies:
• Values - all IOM staff members must abide by and demonstrate these three values:
• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies - behavioural indicators:

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.