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    • Client Service Representative at MBIS International

    Posted: Aug 6, 2020
    Deadline: Sep 5, 2020
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  • Note: Never pay any money to any recruiter for any purpose (certificates, medical testing, interview, work kit or any other thing).

    Client Service Representative

    We are looking for an experienced and ambitious Client Service Representative to support in the smooth-running of our school reception area, assist our school administrator with duties and act as the first point of contact for parents and external agencies.

    QUALIFICATION, EXPERIENCE AND SKILLS

    • Must have a Bachelors Degree in English or Business/related field from a reputable University.
    • Have at least 3 years experience in a Customer Service/Administrative role, working in an educational environment and as part of a busy school office team; being first point of contact for parents and delivering exceptional front office service will be an advantage
    • Must be confident in the use of Microsoft office package
    • Be highly organised, pro-active and self-motivated
    • Be able to work with minimal supervision and act on own initiative when required 
    • Be able to prioritise tasks, manage time effectively and meet deadlines
    • Have excellent written and spoken communication skills, with exemplary telephone skills and great customer relations, to be able to deal effectively with staff, pupils, parents, management and the outside agencies
    • Be professional and calm in the face of confrontation, friendly, approachable; with an upbeat attitude
    • Be diligent and consistently able to follow safeguarding procedures
    • Be able to deal with regular interruptions as well as work accurately under pressure with great attention to detail

    RESPONSIBILITIES

    •  Maintaining a welcoming, empathetic, professional and friendly face to our parents, staff, visitors and pupils throughout the day 
    • Responding promptly to all enquiries and sign posting parents and visitors through the right information channels
    • Ensuring all callers to our school have positive experience through excellent school programme and policy knowledge
    • Carrying out school marketing to prospective parents through video marketing, testimonials, social media, face to face interactions etc; educating them on the quality and value results of our school
    • Preparation and circulation of the termly Newsletters to parents 
    • Maintaining accurate important school records
    • Providing administrative support to the teaching team, the school administrator and senior management
    • Facilitating communication appropriately within our school through our communication channels whilst ensuring information is properly transmitted
    • Processing forms, applications and requests.
    • Keeping records of client interactions, comments and complaints.
    • Coordinating activities and meetings calendars in line with the administrator’s directives and scheduling events such as parent-teacher conferences
    • MUST be resident in Ibadan and be able to easily commute to Jericho, Ibadan

    DO NOT RESPOND TO THIS ADVERT IF YOU DO NOT MEET THE REQUIREMENTS LISTED ABOVE 

    Method of Application

    This job has expired. Application is no longer allowed

  • Send your application

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