Client Service Manager, the Zone at Workforce Group

Role Summary

• The Zone is an eco-friendly business venue in Lagos mainland set on approximately 10,000 sqm in the heart of Lagos, The Zone is uniquely positioned to provide the best support for day-to-day business activities, strategic meetings or special events in Nigeria.
• The Client Service Manager, the Zone will be responsible for generating revenue by creating and maintaining a healthy pipeline of leads, understanding and interpreting client requirements. The Client Service Manager will also be responsible for client retention and growth.

Requirements
Educational Qualification:

• BSc in Marketing, Mass Communications or equivalent.

Desired Experience / Knowledge:

• 2 - 3 years of proven client account management experience in a similar role
• Experience working with a CRM
• Event management
• Facility management
• Project management.

Role Competencies / Skills:

• Creating sales opportunities through inbound lead follow-up, calls and emails,
• Maintain and expand sales pipeline within the target markets for the Zone
• Act as a tour manager for the Zone
• Preparation and communication of client proposals
• Working directly and closely with the Marketing department to create awareness for The Zone within its target market
• Key account management and provision of a 5-star client experience
• Ensure adequate maintenance of the facility to ensure service delivery
• Continuous and consistent competitive analysis
• Create, strengthen and manage partnerships in order to deliver on an agreed strategy
• Preparation of weekly, monthly, quarterly and annual strategic plans prior to review
• Preparation of tenancy agreements and ensuring tenancy checks are in place
• Preparation of project plans and budget per event
• Preparation of invoices and chasing receivables with clients
• Effective supervision of client experience officers.

Personal Attribute & Character:

• Strong interpersonal skills
• Facility management
• Event planning skills and experience
• Project management skills
• High attention to detail and commitment to delivery
• Leadership skills
• Superior time management & organizational skills
• Strong work ethic with energetic, professional & team-oriented attitude
• Flexible, adaptable, and resilient
• Fluent in Microsoft Office applications
• Proficient in the use of CRM.

Benefits
We offer a wide range of benefits to our people. You bring your “A” game and we will provide the opportunities.