Client Service Intern at Clout Africa (Dreamcraft Entertainment)

Responsibilities

• Develop and maintain existing client relationships to the level of delivering superior customer service at every point of interaction.
• Interact and manage correspondence with prospective clients with speed and accuracy.
• Identify, develop and maintain relations with potential clients to drive billed revenue for attaining set revenue targets.
• Processing of clients Media Purchase Order.
• Follow up on progress of campaign with other operations department (change of material and change in schedule plan).
• Preparation of Media Plan and Campaign costing for prospective Clients.
• Attend to Clients enquiries, requests, queries via face to face, emails, telephone conversations. (Sponsorship, interview, OB, compliance etc.)
• Good Filing, sorting and safe keeping of documents.
• Familiarization with station programs, format, and ratings at all times.
• Generating database for client (KYC) and updating of Clients list.
• Develop active synergy with marketing team to ensure that Clients relationships are managed seamlessly.
• Deliver superior Clients’ service with courtesy and good manners to both internal and external Clients.
• Document and communicate feedback from Clients to management and other members of the commercial value chain with the aim of achieving customer satisfaction.

Requirement

• Candidates should possess a Bachelor's Degree / HND / OND qualification.