Client Relationship Officer at Farm Innovation Nigeria

Details

• Farm Innovation Nigeria limited (FIN) is seeking a customer service-oriented relationship management officer to join our organization and work with our clients.
• The Client management Officerwill serve as a liaison between FIN and its clients, ensuring excellent customer service and client satisfaction while maintaining client-business relationships.
• On this role, the client management officer’s work is to facilitate business sales and meet revenue goals. The officer will be required to have a strong understanding of the company's products and services, design plans to achieve FIN’s business goals and create and implement strategies to generate revenue.

Duties and Responsibilities

• Building and maintaining good business relationships with clients so that the business can maximize the value of those relationships
• Participate in one-on-one meetings with clients to explain services to guide their choices
• Understand the problems and challenges of clients and identify ways the business could better address those needs
• Seek opportunities to cross-sell or upsell to existing and potential clients
• Monitor and assess the activities of our competitors to proactively satisfy and retain our clients
• Conducting business reviews and client satisfaction surveys to ensure clients are satisfied with their products and services.
• Escalating and resolving areas of concern as raised by clients.
• Monitoring the company’s performance against service level agreements and flagging potential issues.
• Updating and ensuring management is aware of changes within clients.
• Passing leads to the business development team and following up on progress.
• Liaising with relevant teams to ensure client needs are fulfilled effectively.

Requirements and Qualifications

• Must have a bachelor's degree in Business, Marketing, Management, or a related field.
• Must have 4+ years previous work experience in Marketing & Sales, Business Development, Customer Service, or Management.
• Candidate should have demonstrable abilities to exceed target revenue goals, provide excellent customer service, build long-term relationships, and work in a team-oriented environment.
• Knowledge of, or experience working, in the agricultural Sector is preferred.
• Must have strong communication and negotiation skills, as well as solid presentation skills.
• Must be fluent in Hausa
• Previous experience and a track record of managing client relationships.