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  • Posted: Dec 4, 2020
    Deadline: Dec 18, 2020
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    Michael Stevens Consulting is an international Human Resource Development & Management Consulting practice firm, with offices in Lagos, Port-Harcourt and Calabar, as well as in Accra, Ghana. Plans are at advanced stage to open subsidiaries in The Gambia, Sierra-Loan and Liberia. Our Tailored programs afford you the opportunity to customize the trainin...
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    Chief Digital Officer

    Job Objective (s)

    • Defines the key business measures and objectives for the digital bank, including target market segments and their objectives
    • The CDO's role encompasses all scope of services delivered by the Digital team (e.g. E-banking, brand & communication, product development, product marketing & sales etc). S/he will be responsible for driving the business leveraging on online technologies and data.

    Reporting Relationships:

    • Functionally reports to: MD/CEO
    • Administratively reports to: Office of the MD
    • Supervises: E-banking
    • Brand + communication
    • CX Design
    • Product Development
    • Product Marketing & Sales
    • Partnership + Ecosystems.

    Duties & Responsibilities

    • Provide direction and leadership on a day-to-day basis
    • Develop a clearly-defined and compelling digital strategy for the company’s future and ensure implementation of the company's digital roadmap
    • Own the digital strategy - conceptualize, design, build, deploy and manage digital financial products / services to meet the current / future digital needs of the bank
    • Lead the planning, implementation, delivery and continuous improvement of digital solutions for the bank
    • Direct the development and revisions to policies and procedures for the general operation of the bank’s digital strategy and its related activities.
    • Conduct in-depth customer research and engagement to identify and prioritise digital opportunities for the bank through
    • Customize customer journeys based on a strong understanding of their needs and behavioural patterns
    • Act as the single point of contact for all digital product requests, business intelligence reporting and analytical tools requirements to the bank
    • Work closely with Digital Product team to introduce new solutions, enhance existing solutions/services and retire obsolete solutions in alignment with digital product plan and roadmap
    • Employ data to create new business development plans and effectively mine territory to develop new customer bases
    • Build and manage high-performing Digital Solutions teams (Build and Run) to deliver against digital roadmap
    • Proactively educate the bank on market developments, emerging themes and partnership opportunities in the digital space
    • Support the definition and execution of campaigns to enhance speed to market and quality of delivered digital services
    • Have a firm grasp of Design Control and Beta Testing activities to ensure seamless market launch
    • Track the competition’s activities and focus on ensuring that the bank’s digital products and solutions deployed in the market meet all relevant consumer needs
    • Maintain a balance between business and technology.
    • Connect digital investments to enterprise KPIs in order to achieve positive digital transformation.
    • Expand the Digital Innovation Ecosystem
    • Measure ROI on Digital Projects
    • Develop a digital brand that will appeal to and attract the best and brightest talent in the field.
    • Development and management of team members to ensure productivity while measuring each performance against the overall targets.

    Key Performance Indicators:

    • Growth in Digital Acquisition Customer base
    • Robustness of the idea pipeline and ability to convert ideas into product/ service offerings
    • Ecosystem Centricity
    • Data-Driven Business
    • Profitable Digital Capabilities.

    Requirements
    Minimum Education Qualifications

    • Minimum educational level - Bachelor's Degree or HND in Computer Science, Marketing, Technology start-up services, FINTECH, payments, mobile, software, hardware assets with a track record of progressively taking on senior roles, or related fields. with a Master’s Degree

    Previous Work Experience Requirements:

    • Minimum requisite experience: 14 - 18 years bank working experience
    • Experience in managing a broad portfolio of products/solutions (preferably digital) through the entire lifecycle; demonstrated leadership in new product development and deployment
    • Demonstrated track record of planning, managing and delivering on complex cross-functional projects from conceptualization to launch
    • Proven record of implementing strategic initiatives, policies and operational decisions
    • Strategic thinking and thought leadership
    • Understanding of, and experience working with, payment technologies related to ecommerce, Tokenization, Mobile, IOT etc.
    • Ability to work within a complex and often ambiguous environment, and to influence senior management and other relevant parties
    • Executive presence; strong written and oral communication-including large-group presentations
    • People and stakeholder management experience.

    Method of Application

    Interested and qualified candidates should send their CV to: recruitment.ph@michaelstevens-consulting.com using the "Job Title" as the subject of the email.

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Average Salary at Michael Stevens Consulting
₦ 53K from 1 employee
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