Career Opportunities at MTN Nigeria

Reports To: Manager Operations Fraud Quality and Processes
Division: MoMo Payment Service Bank
Description:

• Develop, implement and maintain programs for monitoring suspicious activity and respond to requests to investigate suspicious activity or reporting
• Ensure implementation, compliance & adherence to the standards, policies, guidelines & processes defined by Group DigiFin Internal Audit & Forensic team and MTN Group Risk & Internal Audit & Forensic team as applicable
• Implement and manage appropriate fraud detection and prevention operational frameworks, aligned to overall Fraud Risk strategy, ensuring that the systems and processes in place are effective and drive reduction and mitigation of fraud risk and enables the employees and business to denounce any irregular activities
• Manage continuous testing on the design and effectiveness of these key internal controls, systems and processes for fraud detection and prevention, addressing control weaknesses, and making recommendations regarding industry best practice controls, systems and processes, and continued control improvement
• Develop reports on fraud detection and prevention systems, trends, new challenges, new exposures, with recommendations and guidance to management, based on internal expertise and, best practices
• Review documents such as emails, transaction records and other information to identify evidence of inappropriate or fraudulent activities
• Conduct interviews to uncover new information, clarify or corroborate investigation findings
• Review OpCo information, documentation and internal controls to determine risk of exposure to fraudulent activities
• Assess identified risks and determine compliance with legal/regulatory responsibilities
• Work with Compliance Officers, Internal Auditors and Risk Managers to provide recommendations to take corrective action or protect against fraud
• Interact with business management, legal, risk and core compliance teams to inform them of investigation proceedings
• Prepare investigative reports that provide details of investigations (e.g. method, information collected, people interviewed), findings and recommendations
• Participate in court proceedings as a subject matter expert/witness on issues relating to fraud and forensics
• Assist in spreading awareness within the OpCo on potential frauds and share investigative findings to bring colleagues up to speed on potential risks related to fraud
• Develop internal training materials on fraud detection and prevention in line with Group guidelines
• Proactively update the Group Fraud Incident Register for driving the definition of new methods, mechanisms, systems, and processes to prevent new incidents
• Other tasks and duties, as assigned

Education:

• First degree in Accounting/Finance/Information Systems/Business Science or related degree
• Master’s in business administration is advantageous
• Certified Fraud Examiner
• Fluent in English

Experience:

• 3 - 7 Years' experience in Internal Audit/Forensics and/or Fraud investigation is required;
• Experience in Fintech, banking or Telecom is preferred
• Expert knowledge on risk-based methodologies - risk, governance, control and auditing methodologies
• Understanding of information security standards, best practices for securing computer systems, and applicable laws and regulations
• Experience working in a global/multinational enterprise with a good understanding of emerging markets is preferred

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 Reports To: Manager Operations Fraud Quality and Processes

Division: MoMo Payment Service Bank

Description:

• Develop, integrate and implement solutions to identify, quantify and report all identified revenue leakages due to fraudulent activities and information system breaches and glitches
• Conduct independent reviews to ensure company’s wide controls compliance with fraud and revenue assurance practices, quality assurance and mitigate business risk
• Develop tests to challenge existing fraud processes and make recommendations for change
• Identify, investigate and report unethical conduct or breaches of business rules as regards the use and distribution of company and subscriber data information on the network
• Oversee and coordinate all technical activities, and ensure all transaction and administrative documentation is recorded and available for business use.
• Perform platform revenue reconciliations for all revenue streams components
• Analyzing reports to detect fraud leakages and identify the gaps in existing controls
• Monitor and analyze patterns and trends for all revenue streams
• Monitor network fraud and conducting process audits
• Provide input for the proper functioning of the Fraud Management System (FMS)
• Monitor fraud reporting channels to promote reporting of fraudulent issues
• Carry out fraud risk assessment on all key processes to identify and mitigate against incidences of fraud within the organization
• Develop policies, processes and procedures to identify, control and mitigate all possible risk and security breaches
• Collect and present appropriate evidence according to documented incident handling procedures to enable fraud prevention and detection
• Provide input and feedback into fraud management reports
• Carry out intelligence and trending analysis on key indicators and performance that have impact on losses through fraud and prepare and present materials on findings
• Provide advice and recommendations on information systems strategy, policy management, security and service delivery
• Monitor and analyze alarms generated by the fraud management system 24 hours a day and 7 days a week
• Engage/participate in development and monitoring of product life cycle to maximize the efficiency, effectiveness and overall quality of products
• Carry out client engagement by reviewing URS (User Requirement Specification) with business owners (Customers) to identify, document and assess technical and fraud risks to integrated products software, hardware, Projects and data.
• Investigate and resolve fraud incidents promptly in conformance with documented policies
• Provide input to the monthly fraud management report
• Ensure value creation when engaging with Customer
• Provide support for all products subjected to fraud and abuse 24x7x365

Education:

• First degree in any related discipline
• Relevant post graduate qualification is an advantage
• Fluent in English

Experience:
3 - 7 Years' experience including:

• Experience working in a medium organization
• Experience in Fraud Operations
• Analytical/policy experience
• Detailed investigation experience
• Knowledge of current trends in fraud detection
• Fraud Management

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 Reports To: Manager Enterprise Risk Management

Division: MoMo Payment Service Bank

Description:

• Perform a Business Impact Analysis (BIA) to assess internal and external threats and the risk they pose to the business
• Provide recommendations for mitigation strategies to reduce or eliminate identified risks
• Build relationships with key stakeholders in order to understand individual continuity risk and regulatory impacts
• Develop and retain overall responsibility for the implementation and ongoing maintenance and/or enhancement of the Momo PSB BCM program
• Monitor, resolve, and close actions on the BCM Risk Register
• Collaborate with business and Technology teams to facilitate the develop and implementation of disaster recovery plans for critical platforms, systems and applications
• Ensure Technology and Information Security related BCM and disaster recovery plans are reviewed and up to date
• Lead the testing of recovery support and business resumption procedures
• Define, maintain, and update disaster recovery testing methodologies and plans according to the BCM methodologies and practices
• Maintain planning and information platforms/tools used to support crisis management plans
• Define and disseminate instructions and supporting information to key staff regarding how to respond during an emergency
• Lead the Command Center for response and recovery activities during crises, disasters and/or other emergencies
• Oversee the development and dissemination of reports to relevant stakeholders regarding BCM activities
• Provide BCM subject matter expertise as required
• Assess the Business Continuity implications of proposed technological or organizational changes
• Remain abreast of Business Continuity evolutions and apply innovative thinking to existing Business Continuity concepts
• Support operations in preparation for industry certifications programs
• Facilitate the operationalization of the company Business Resilience Committee

Education:

• First degree in Risk Management or any related field
• Professional qualification in Business Continuity Management such as Certificate of Business Continuity Institute (CBCI), or Certified Business Continuity Professional (CBCP) is an added advantage
• Professional membership or Associate Member of Business Continuity Institute

Experience:

• 3 - 7 years of relevant work experience in implementing Business Continuity Management, Disaster Recovery and Crisis Management plan
• At least 3 years’ experience within a Fintech, financial sector or banking industry
• Experience working in a medium to large organization in the financial sector
• Experience in e-commerce and electronic payment business is advantageous

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 Reports To: Manager Forensics

Division: MoMo Payment Service Bank

Description:

• Operate the Fraud Monitoring Systems and ensure up to date fraud detection controls are implemented on the platform inline with changing context of the Momo PSB Business
• Analyze investigations and submit timely reports with precise and concise recommendations to management and assist in ensuring implementation of recommended solutions and controls for future improvements
• Conduct formal recorded interviews with suspects and witnesses in accordance with current legislation and codes of practice
• Gather, record and securely retain evidence relating to an investigation in accordance with current legislation and codes of practice
• Liaise closely with law enforcement and monitor, follow-up and where applicable facilitate the appropriate handling of cases of interest to Momo PSB
• Liaise and work with law enforcement agencies and with due authorization attend and give evidence in court where required
• To maintain an up-to-date working knowledge of company policies and procedures as well as the code of conduct and disciplinary procedures
• Assist the Manager Forensics with monthly reports on fraud and manage all fraud information received
• Implement control frameworks in managing risks, preventing and detecting irregularities of which fraud makes up the key component
• Maintain confidentiality and discretion in carrying out all duties of the position
• Organize and prioritize workload and undertake other duties consistent with the purpose of the position
• Escalate investigation issues and risk to the supervisor
• Liaise with revenue assurance, internal audit, risk management, information security teams and other teams and ensure the understanding of key fraud risks and maintenance of up to date Fraud Risk Registers within MoMo PSB
• Conduct company-wide fraud awareness training sessions

Education:

• First degree in Law, Computer Science, Information Technology or Business Computing or related field
• Qualification as Certified Fraud Examiner (CFE) is advantageous

Experience:

• 3 -7 years progressive hands-on investigative experience
• Proven ability to identify and analyze frauds and forgery trends in Fintech, financial sector or banking and innovative measure to combat/reduce losses.
• Experience working in a medium to large organization
• Experience in e-commerce and electronic payment business is advantageous
• Knowledge of MS packages, criminal law, and the criminal justice system would be ideal

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Reports To: Manager Finance Operations
Division: MoMo Payment Service Bank
Description:

• Participate in business process changes that may affect MoMo PSB's ability to identify, monitor or collect revenue (e.g., new system implementations/upgrades, new product roll outs, etc.)
• Continuously work to understand and mitigate losses to ensure the highest levels of revenue recognition
• Maintain in-depth understanding of industry trends relative to revenue assurance practices
• Promote quality assurance for all processes impacting revenue
• Partner with Marketing, Product teams, IT, and Operations to design, develop and implement best practices to minimize revenue leakage
• Perform regular reconciliation and analysis of revenue streams
• Monitor collection processes for accuracy
• Reconcile activity between network elements and billing
• Create queries and reports to support ongoing monitoring of initiatives as well as ad-hoc reports as required
• Develop and implement key recovery metrics
• Perform data manipulation and analysis using tools such as Business Objects, SQL and MS-Access
• Understand and aggregate revenue assurance activities across the business and ensure they are working effectively
• Analyze data/reports to identify opportunities and areas for improvement
• Create executive level reporting

Education:

• First  degree in Accounting, Finance, Computer Science or related numerate discipline
• Certification in SQL, ORACLE, JAVA or Other
• Certified Information System Auditor (CISA) and or Associate Chartered Accountant (ACA) is added advantage

Experience:

3 - 7 Years' experience including:

• Experience in Fintech, banking or Mobile Money is preferred
• Knowledge of Revenue Assurance, Business Intelligence, IT, System Audit and or Data Analysis
• Knowledge of Big Data Analytical tools
• Knowledge of Business process modeling and re-engineering
• Knowledge of Financial and or operational auditing methodologies and tools
• Experience working in a global/multinational enterprise with a good understanding of emerging markets

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 Reports To: Manager Finance Operations

Division: MoMo Payment Service Bank

Description:

• Maintain chart of accounts and general ledger unique to each individual program
• Perform bank reconciliations on a daily, weekly, and monthly basis
• Perform monthly bookkeeping including reconciliation of general ledger accounts to various outside sources, such as billing records, tax reports, or bank statements
• Ensure that liabilities, such as taxes and garnishments, are paid timely
• Monitor balances of accounts receivable and accounts payable and reporting to management on variances, in collaboration with Specialist Payments, Claims, AP and AR
• Perform projections related to budgetary estimates for workers’ compensation and other tax costs
• Assist in projects, such as audits and reviews, as well as other accounting-related projects, such as year-end closeouts and tax report preparation
• Ensure up-to-date accounting books that meet program guidelines
• Report program books to management for review on a monthly basis
• Maintain confidentiality of records
• Make recommendations on modifications for improvement to processes
• Perform periodic quality reviews of data, highlight red flags where observed
• Other tasks and duties, as assigned

Education:

• First degree in Finance or Accounting, management or related field
• Relevant post graduate qualification is an advantage

Experience:
3 - 7 Years' experience including:

• Experience in Fintech, banking or Mobile Money is preferred
• Extensive bank reconciliation experience
• Audit, compliance and or internal control experience
• Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred

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 Reports To: Manager Fintech Lead Information Security Officer

Division: MoMo Payment Service Bank

Description:

• Execute security review process in MoMo PSB, aligned to best practice, the group policies, guidelines and procedures
• Ensure alignment and adherence to standards, processes & guidelines defined by MTN Group Technology and Group DigiFin Technology teams as applicable
• Prioritize security reviews according to their urgency and influence on the business
• Accountable for interpreting and highlighting security concerns for the Fintech
• Produce documents that outline security concerns such as remediation of cybersecurity threats
• Adjust the vulnerability management process to ensure its effectiveness, under direction from the function lead
• Monitor progress on the remediation of vulnerabilities and present findings and suggest post remedial actions on the best available workaround for incidents
• Escalate all business-critical incidents that cannot be solved by MoMo PSB to the group Technology team in a timeous manner
• Where required, escalate unsolvable issues to Manager IT Security Audit & Assurance in a timeous manner

Education:

• First degree in Information Technology or any related discipline
• Relevant post graduate qualification is an advantage

Experience:
3 - 7 Years' experience in IT Security Audit & Assurance or allied field including:

• Experience in Fintech, banking or Mobile Money
• Experience in IT Security reviews, compliance and reporting within the Fintech, financial services sector or banking industry
• Knowledge of Cloud technologies and architecture disciplines, processes, concepts and best practices
• Experience working in a global/multinational enterprise with a good understanding of emerging markets

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Job Identification: 1587
Location: Victoria Island, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager - Quality Assurance and Testing
Division: MoMo Payment Service Bank

Description

• Maintain mechanism and system to ensure prompt, frequent and appropriate update of QA review work within the IS function and lead quality assurance team in delivering reliable services.
• Perform root cause analysis of QA related problems and devise corrective and preventive actions.
• Coordinate and review QA business processes, identifying process dysfunctions and recommend necessary updates with the aim of enhancing effectiveness and overall operational efficiency.
• Prepare quality documentation and reports, collecting, analyzing, and summarizing information and trends including failed processes, stability studies, recalls, corrective actions.
• Revalidate and maintain database of records, data, and information in relation to quality assurance within the IS Division, ensuring easy access and retrieval of information.
• Conduct training programs on Quality Management System and facilitate compliance to company Safety, Health and Environment policies within IS Division.
• Collect quality assurance data, analyze, and prepare reports.
• Participate in audit activities initiated by internal or external auditors to assure quality of IS solutions according to defined standards and metrics.

Requirements
Education:

• First Degree in any related field
• Professional Certification/Training (ITIL, Scrum, TOGAF, ISTQB, CISA, SQA certificate, SIGMA).
• In addition, certification in combination of the following : ISO 9001 Lead Implementer, ISO 27001 Lead Implementer, CGEIT, CRISC, COBIT Implementer/Assessor, CISSP, CISM will be an added advantage
• Fluent in English.

Experience:

• 3 - 7 years' experience including:
  • Experience working in a medium organization
  • Minimum of 3 years progressive experience within any of the following industries with a large organization: Telecoms, Banking, or Technology Consulting with high level experience in implementing governance structures, IT quality and controls framework
  • Minimum of 2 years’ experience in supervising others
  • Experience in Information Technology Processes, Payments services and Technology, business and Technical Risk assessment, control design and testing for various Information system Services and processes.
  • Experience in Cloud technologies/environments, Product development/Systems engineering, ERPs and IT operations
  • Experience in identifying and selecting automation test cases, applying various designs and documenting the automation test strategy
  • Create an automation test plan, refactor automation scripts, manage regression suites, Utilization of automation orchestration tools.
  • Experience in configuring Selenium Environment Setup with an Integrated Development Environment (IDE) and design framework automation
  • Experience in utilization of API, Web and Mobile Automation Tools. Specifically, Appium Headspin, JMeter /Postman, SoapUI and Cypress
  • Experienced in utilization of CI/CD/DT tools, Jenkins, GIT, JMeter.

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Job Identification: 1588
Location: Victoria Island, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Senior Manager- Head Information technology
Division: MoMo Payment Service Bank

Description

• Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs
• Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities
• Create and execute/coordinate technical test plans for application change, new deployment and upgrades
• Participate in transitions of the application or technical architecture components to the testers
• Fix any defects and performance problems discovered in testing
• Continuous monitoring of Service Performance to ensure maximum service availability
• Effective management of changes to minimize service disruption and maximize service availability and quality
• Effectively work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, other Operations teams
• Provide information timely for Audits and Security requests and ensure any gaps raised are closed
• Effective access controls to supported systems
• Broad knowledge of the business processes within the Telecommunications sector
• Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.

Requirements
Education:

• First Degree in Computer Science or any related discipline
• UNIX shell scripting
• Application Developer/Business Intelligence
• PL/SQL and RDBMS knowledge
• Fluent in English.

Experience:

• 3 - 7 Years' of experience including:
  • Minimum of 4 years of experience in IT Development or IT Operations
  • Specialized knowledge of IT support procedures, application construction, hardware technologies, systems integration and development techniques
  • Knowledge of banking, e-commerce and wallet platforms and applications
  • Experience working in a medium or large organization
  • Working knowledge of:
    • Project management principles, Agile principles and general technical management
    • Broad knowledge base of application development using an array of application development tools
    • Service Monitoring
    • Application development lifecycles
    • User Requirements analysis standards and methods
    • DEVOPS Practices and Tools
    • Managing Cloud Services and Licenses

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Job Identification: 1589
Location: Victoria Island, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Senior Manager- Head Information technology
Division: MoMo Payment Service Bank

Description

• Identify business needs/project opportunities; and or audit existing policies, procedures, practices and technology
• Identify ways to streamline PPPs and align them to international best practice
• Coordinate, manage and conduct research studies (making use of libraries, archives, the Internet, museums, art institutes and other sources of information).
• Plan research schedule according to a variety of research methods to be used, availability and quantity of resources, and number of people assigned to participate in the project
• Ensure integrity of information collected, stored, shared or reported
• Ensure all documentation is captured into the Knowledge Repository
• Articulate and discuss findings with other project team members to evaluate validity of findings.

Requirements
Education:

• First Degree in any related discipline
• Fluent in English

Experience:

• 3 - 7 years’ experience in an area of specialization; with experience with working with others
• Experience working in a medium organization

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Job Identification: 1585
Location: Victoria Island, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Settlement and Reconciliation
Division: MoMo Payment Service Bank

Description

• Maintain chart of accounts and general ledger unique to each individual program
• Perform bank reconciliations on a daily basis
• Review and initiate daily journal captured for merchants and partner settlement to ensure they are properly accounted for and authorized
• Capture all unresolved deposit in the mobile money system
• Perform internal transfer request for banks, partners, and merchants
• Set up scheduled and automatic liquidations of partner, merchants and banks
• Follow back-office operation to lift suspension of banks, merchants and partners to facilitate processing of their liquidations
• Ensure end-to-end follow up and closure of all reconciling items in PSB ledger account reconciliation
• Prepare sign off for all reconciled ledger accounts daily
• Advise treasury on prefunding based on reconciliation of all prefunded accounts
• Maintain confidentiality of records
• Flag identified irregular transactions or movement identified during reconciliation of accounts
• Perform periodic quality reviews of data, highlight red flags where observed
• Perform reconciliation of paid-up agent commission
• Handle banking queries raised by agents
• Ensure settlement and reconciliation audit recommendations are followed up and objectively closed
• Make recommendations on modifications for improvement to processes
• Communicate with banks, partners and merchants for any unresolved issues
• Any other duty as may be required that is in line with the nature of job and level of responsibility.

Requirements
Education:

• First Degree in any discipline, but Finance and Management related Degree is desirable
• Relevant post graduate qualification may be an added advantage.
• Fluent in English

Experience:

• 3 - 7 years’ experience in the area of specialization.
• Extensive reconciliation experience
• Strong Experience in Operations within the Fintech/Financial services environment
• Good Knowledge of Fintech fraud
• Knowledge of Fintech business processes
• Knowledge of Fintech regulatory environment
• Excellent knowledge of accounting policies and procedures
• Basic risk management skills
• Understanding of mobile money registration and liquidation procedures
• Excellent organizational skills
• Ability to transfer skills
• Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred.