Call Centre Agent (Internship) at Wellness Healthcare Group

Location: Island, Lagos

Job Description

• To provide pleasant customer experience through superior customer service methods.

Job requirements

• Answer phone calls professionally and respond to customer inquiries
• Function as an information source through telephonic assistance to all enrollees, hospitals, third party service providers and staff members
• Provide a pleasant and excellent customer experience through superior customer service methods, deployment of intelligence, problem solving skills and real- time issues resolution.
• Interact with the provider community and various departments to resolve issues involving membership authentication.
• Explain plan benefits, eligibility status, and enrollment processes and status of authorization.
• Provide input into the process improvement of the HMO.
• Process complaints, following established operational guidelines.
• Identify and escalating priority issues.
• Maintain knowledge of National clinical guidelines, and treatment protocols regulations and departmental policies and practices and maintain accurate documentation for compliance.
• Perform all other functions as assigned by Management from time to time.

Qualifications

• OND in Mass-communication, Science Laboratory and Technology, Medical Science Laboratory looking at having their One Internship
• Oral communication skills
• Proficiency in computer most especially Microsoft Word and Excel
• Interpersonal relations
• Ability to interpret simple medical terms
• Previous work experience as a Call Centre staff a plus.