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  • Posted: Jun 16, 2021
    Deadline: Jun 25, 2021
  • Murtala Muhammed Airport Terminal Two (MMA2) is the first and only privately-funded, as well as the preeminent terminal in Nigeria. ISION:To become a dominant airport operator bringing world class standard to the aviation industry in West and Central Africa. MISSION:To develop and operate world class airport terminals in Nigeria and beyond. MMA2: Bes...
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    Business Manager, MedAssist

    Reports to: Head Resource Mobilization / Head of Operations

    Position Summary

    • The responsibilities of the Business Manager, MedAssist is to manage and coordinate the people, process, product and innovation of the MedAssist Program.
    • The candidate is to drive the entirety of the MedAssist initiative, handling it as business enterprise/profit venture, overseeing activities of all medical practitioners and doctors (Full time & Volunteers) on the MedAssist telemedicine program, while ensuring compassionate, effective and efficient delivery of high quality service to all stakeholders.

    Job Description
    Sales / Business Development:

    • Design and implement business plans and strategies to promote the attainment of set goals.
    • Seek and drive funding strategies, new business opportunities and marketing initiatives, contact potential clients for MedAssist.
    • Set and exceed yearly and monthly sales target for MedAssist.
    • Continuous work with management on the strategy and expansion of MedAssist.
    • Overall Coordination, supervision management of MedAssist.
    • Build expansion plan, strategy and design for the MedAssist Initiative.
    • Research the market trends to identify the customer demand for MedAssist product.
    • Support management in contract development, customer negotiations and product enhancements.
    • Coordinate with management to review and improve current relevant business development activities.

    Operations / Administration:

    • Establish and manage daily activities of clinical team members and operations that support and implements the MedAssist Initiative.
    • Establish monthly deliverables and work schedules with the call centre supervisor and the clinical team.
    • Comprehensive understanding of the process workflow, scripts and standard operating procedure (SOP) and also ensure compliance by all medical practitioners as well as train them on it.
    • Ensure clinical policies and procedures comply with current state and federal regulation and also create processes on how the team can be coordinated and the project executed successfully.
    • Monitor inbound and outbound call and emails responses to assess agent’s demeanour, customer service performance, and conformity to training manuals and procedures.
    • Regular review of script for the medical practitioners on the system in line with stipulated medical protocol as they emerge.
    • In charge of recruitment and onboarding of new volunteers and clinical team members
    • Responsible for the development and continuous training of the clinical team on the program.
    • Monitor daily performance of clinical team members to ensure duties are completed accurately, efficiently and timely.
    • Evaluate performance of clinical team members and conduct verbal and written performance evaluations at least weekly in the first month and discretionary moving forward.
    • Preparing reports and analyzing data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
    • Manage procurement, logistics, workflow management and propose solution to improve procedures
    • Any other assigned task.

    Job Qualifications / Skills

    • Masters in Business Management or an MBA, Information Technology & Sales, Marketing and Business Development, Medical MBA or any related course
    • Minimum of 3 years working experience as a Business Manager in a startup or similar position
    • Proven and quantifiable experience in business growth and development, business acumen, marketing and sales experience
    • I.T Savvy and ability to understand technology and work with different software
    • Initiative and negotiation skills
    • Experience in TeleMedicine / Call centre or customer care will be a plus
    • Good Administrative, planning and presentation skills
    • Excellent written, oral and communication skills
    • Fluency in a language.

    Method of Application

    Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the mail.

    Note: Only qualified applicants will be contacted.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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