Branch Manager at Hartleys Supermarket & Stores

Location: Victoria Island, Lagos

Job Description

• Deliver excellent service to ensure high levels of customer satisfaction.
• Create business strategies to attract new customers, expand store traffic, and enhance profitability.
• Respond to customer complaints and concerns in a professional manner.
• Ensure store compliance with health and safety regulations.
• Develop and arrange promotional material and in-store displays.
• Prepare detailed reports on buying trends, customer requirements, and profits.
• Undertake store administration duties such as managing store budgets and updating financial records.
• Monitor inventory levels and order new items.
• Set and monitor store’s budget, making every effort to maximize efficiency and profits.
• Maintain current knowledge of market / trends.
• Analyze and predict sales, and sale trends to make informed decisions.

Qualifications

• Bachelor’s Degree in Business Administration or relevant field preferred.
• A minimum of 8 years’ experience working in a retail environment (supermarket and stores), ideally in a managerial role.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.

Person Specification:

• Building Collaborative and Healthy Relationships - Amiable enough to easily build productive working relationships with co-worker, external customers and resources whilst valuing people of different backgrounds, cultures and demographics.
• Communication and Presentation Skills - Expresses ideas clearly and concisely; passing information (written and Orally) to stakeholders appropriately.
• Self - Leadership and Accountability - Ability to take ownership and work with little supervision.
• Strong Analytical skills.