Built from the ground up for high-speed broadband IP communications, Netcom Africa Limited has been the leading ICT provider of corporate tailored solutions in western Africa since 2004. Our communications product suite is best in class using the latest generation technologies in communications and supported 24/7 by some of the most experienced customer supp...
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Administer the billing and collection activities for the company to ensure customers pay on time and in full. Reporting of company sales and revenue information, and maintain the integrity of the customer billing system.
Key Duties & Responsibilities
Manager invoicing activities and maintenance of customer billing software
Approval of Site Activity Requests
Daily posting of customer payments to the billing software system
Daily monitoring of accounts and customer payment status to ensure accurate activation and re-activation of services
Follow up on customer billing queries and changes to service plans, upgrades/downgrades
Generation of weekly and monthly sales/revenue reports for management and financial reporting
Adhere to TL9000 requirements, review of all tasks and responsibilities to ensure documented procedures are followed and/or updated, with recommendations on improvements
2 plus years experience in a billing and collections role for an international company
Excellent written and verbal communication skills
MS Office applications to an intermediate or advanced level
Ability to respond to customer calls and emails in an effective and timely manner
Industry and market knowledge of credit and collection practices
Education and/or Professional Qualification
University graduate in Business or Accounting discipline.