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  • Posted: Sep 14, 2020
    Deadline: Sep 18, 2020
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    The Nigerian Institution of Estate Surveyors and Valuers (NIESV) was founded in 1969 by the few qualified General Practice Chartered Surveyors who were trained mainly in the United Kingdom. The Institution was granted government recognition by the enactment of the Estate Surveyors and Valuers (Registration Act)" Decree No. 24 of 1975. The first Annual ...
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    Assistant IT Officer

    Location: Gwarinpa, Abuja

    Responsibilities
    Assist the IT Officer in the provision of a prompt and effective IT technical support service as follows:

    • Installation and configuration of computer hardware, operating systems and applications.
    • Provide user, workstation, audio/visual, Wi-Fi/Internet connectivity support.
    • Prioritize assigned tasks dependent on urgency and understanding of Institute/department requirements.
    • Setup, support and maintenance of IT equipment, network infrastructure and security, internal audio/visual, workstation, Wi-Fi/internet connectivity equipment for other employees, within events and office areas.
    • Fault resolution of corporate end-user software and technology.
    • Work within the Information Technology department answering support queries via phone, email and in person.
    • Liaise with external service providers, suppliers and Institute employees in order to ascertain and resolve any issues.
    • Create and maintain helpdesk jobs ensuring jobs are correctly assigned and work logs are added where necessary.
    • Resolve faults and answer queries as requested by the IT Officer or senior technical staff within the time frames requested.
    • Perform other IT support tasks as shown or requested by senior technical staff.
    • Provide support to and assist IT technical team personnel as necessary.
    • Escalate more complex calls to the IT Officer.
    • Maintain a high degree of customer service for all support queries and adhere to service management principles.
    • Undertake any other duties as from time to time as may be required by the Institute.

    Qualifications

    • The candidate must have NCE / OND in Computer Science, Information Technology or other related areas of study.
    • Candidate MUST have at least two (2) years experience in an IT-related role. Customer Service Experience is essential.
    • Proficiency in the Web Technology - website development application and tools i.e. PHP, MySQL, Word press CMS, CSS, JavaScript, HTML, Control Panel and Site Tools
    • Experience in connecting devices to private and public Wi-Fi.
    • Experience in connecting audio/visual equipment and video playback i.e. display screens, televisions, projectors
    • Flexible to meet the requirements of the role (including some weekend work)
    • Knowledge of Website management and Internet Technology
    • Experience of supporting others with technology issues
    • Understanding of Health and Safety concepts
    • Ability to analyse user/customer-provided information and determine possible issues and faults.
    • Ability to troubleshoot and work under own initiative.
    • Ability to communicate well with people of all technical or non-technical levels and experiences, in order to explain faults and corrective actions to be taken.
    • A willingness to learn and develop in the role.
    • Able to effectively time manage and meet deadlines.

    Method of Application

    Interested and qualified candidates should send their Applications with CV to: hr@niqs.org.ng using "Assistant IT Officer" as the subject of the email.

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