Assistant IT Officer at the Nigerian Institute of Quantity Surveyors (NIQS)

Location: Gwarinpa, Abuja

Responsibilities
Assist the IT Officer in the provision of a prompt and effective IT technical support service as follows:

• Installation and configuration of computer hardware, operating systems and applications.
• Provide user, workstation, audio/visual, Wi-Fi/Internet connectivity support.
• Prioritize assigned tasks dependent on urgency and understanding of Institute/department requirements.
• Setup, support and maintenance of IT equipment, network infrastructure and security, internal audio/visual, workstation, Wi-Fi/internet connectivity equipment for other employees, within events and office areas.
• Fault resolution of corporate end-user software and technology.
• Work within the Information Technology department answering support queries via phone, email and in person.
• Liaise with external service providers, suppliers and Institute employees in order to ascertain and resolve any issues.
• Create and maintain helpdesk jobs ensuring jobs are correctly assigned and work logs are added where necessary.
• Resolve faults and answer queries as requested by the IT Officer or senior technical staff within the time frames requested.
• Perform other IT support tasks as shown or requested by senior technical staff.
• Provide support to and assist IT technical team personnel as necessary.
• Escalate more complex calls to the IT Officer.
• Maintain a high degree of customer service for all support queries and adhere to service management principles.
• Undertake any other duties as from time to time as may be required by the Institute.

Qualifications

• The candidate must have NCE / OND in Computer Science, Information Technology or other related areas of study.
• Candidate MUST have at least two (2) years experience in an IT-related role. Customer Service Experience is essential.
• Proficiency in the Web Technology - website development application and tools i.e. PHP, MySQL, Word press CMS, CSS, JavaScript, HTML, Control Panel and Site Tools
• Experience in connecting devices to private and public Wi-Fi.
• Experience in connecting audio/visual equipment and video playback i.e. display screens, televisions, projectors
• Flexible to meet the requirements of the role (including some weekend work)
• Knowledge of Website management and Internet Technology
• Experience of supporting others with technology issues
• Understanding of Health and Safety concepts
• Ability to analyse user/customer-provided information and determine possible issues and faults.
• Ability to troubleshoot and work under own initiative.
• Ability to communicate well with people of all technical or non-technical levels and experiences, in order to explain faults and corrective actions to be taken.
• A willingness to learn and develop in the role.
• Able to effectively time manage and meet deadlines.