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  • Posted: Sep 6, 2022
    Deadline: Not specified
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    Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. The company operates and fran...
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    Assistant Director - Engineering

    Job Summary

    • Assists department head in managing budget, capital expenditures, preventative maintenance and energy conservation.
    • Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection.
    • Assigns, tracks and follows up on status of work assigned to staff and contractors.
    • Helps increase guest and employee satisfaction through effective communications and training.

    Core Work Activities
    Supporting management of Department Operations and Engineering Budgets:

    • Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
    • Helps establish priorities for total property maintenance needs.
    • Supervises the day to day operations of Engineering.
    • Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
    • Maintains and operates equipment at optimum effectiveness, efficiency and safety.
    • Supervises distribution of repair work orders.
    • Assists in maintaining grounds, meeting rooms, ballrooms, public space, restaurants, property vehicles and recreational facilities as needed.
    • Acts as technical liaison for all departments in property.
    • Supervises Engineering in the absence of the Director of Engineering.
    • Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
    • Selects and makes purchases of new equipment, supplies, and furnishings.
    • Inspects and evaluates the physical condition of facilities in order to determine the type of work required.
    • Manages parts, supplies and equipment inventories effectively by minimizing downtime and maximizing cash flow.
    • Performs inspections effectively.
    • Assists in evaluating and implementing new technologies, equipment and supplies.
    • Assists in establishing and implementing an energy conservation program.

    Maintaining Engineering Standards::

    • Helps ensure necessary permits and licenses for building and physical plant are obtained and kept current.
    • Helps ensure regulatory compliance to facility regulations and safety standards.
    • Ensures compliance with all Engineering departmental policies, standards and procedures.
    • Ensures all employees have the proper supplies, equipment and uniforms.

    Ensuring Exceptional Customer Service:

    • Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
    • Interacts with guests to obtain feedback on product quality and service levels.
    • Empowers employees to provide excellent customer service.

    Conducting Human Resources Activities:

    • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
    • Helps train employees in safety procedures.
    • Assists in training other department employees in fire protection, safety and evacuation procedures.
    • Provides feedback to employees based on observation of service behaviors.
    • Assists in performing operational activities as necessary.

    Candidate Profile
    Education and Experience:

    • High School Diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

    OR

    • 2  year Degree from an accredited university in Building and Construction, Engineering, Mechanics or a related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

    go to method of application »

    Manager - Human Resources I

    Job Summary

    • As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development.
    • Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.

    Core Work Activities
    Managing Recruitment and Hiring Process:

    • Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
    • Establishes and maintains contact with external recruitment sources.
    • Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
    • Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
    • Oversees/monitors candidate identification and selection process.
    • Provides subject matter expertise to property managers regarding selection procedures.
    • Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
    • Performs quality control on candidate identification/selection.

    Administering and Educating Employee Benefits:

    • Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
    • Prepares, audits and distributes unemployment claim activity reports to property management.
    • Attends unemployment hearings and ensures property is properly represented.
    • Ensures that department has the available resources on hand to administer employee.

    Managing Employee Development:

    • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
    • Ensures employees are cross-trained to support successful daily operations.
    • Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
    • Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
    • Ensures attendance by all new hires and participation of the leadership team in training programs
    • Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

    Maintaining Employee Relations:

    • Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
    • Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
    • Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner
    • Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
    • Partners with Loss Prevention to conduct employee accident investigations, as necessary.
    • Communicates performance expectations in accordance with job descriptions for each position.

    Managing Legal and Compliance Practices:

    • Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
    • Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
    • Ensures medical records are maintained in a separate, secure and confidential medical file.
    • Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
    • Communicates property rules and regulations via the employee handbook.
    • Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
    • Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
    • Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
    • Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
    • Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).

    Candidate Profile
    Education and Experience:

    • High School Diploma or GED; 3 years experience in the human resources, management operations, or related professional area OR
    • 2-year Degree from an accredited University in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.

    go to method of application »

    Manager - Food & Beverage II (A)

    Job Summary 

    • Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations.
    • Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
    • Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations.
    • Develops and implements business plan for food and beverage.

    Core Work Activities
    Developing and Maintaining Budgets:

    • Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
    • Maintains a positive cost management index for kitchen and restaurant operations.
    • Utilizes budgets to understand financial objectives.

    Leading Food and Beverage Team:

    • Manages the Food and Beverage departments (not catering sales).
    • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
    • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
    • Oversees all culinary, restaurant, beverage and room service operations.
    • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
    • Provides excellent customer service to all employees.
    • Responds quickly and proactively to employee's concerns.
    • Provides a learning atmosphere with a focus on continuous improvement.
    • Provides proactive coaching and counseling to team members.
    • Encourages and builds mutual trust, respect, and cooperation among team members.
    • Monitors and maintains the productivity level of employees.
    • Develops specific goals and plans to prioritize, organize, and accomplish work.
    • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
    • Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

    Ensuring Exceptional Customer Service:

    • Provides excellent customer service.
    • Responds quickly and proactively to guest's concerns.
    • Understands the brand's service culture.
    • Drives alignment of all employees, team leaders and managers to the brand's service culture.
    • Sets service expectations for all guests internally and externally.
    • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
    • Verifies all banquet functions are up to standard and exceed guest's expectations.
    • Provides services that are above and beyond for customer satisfaction and retention.
    • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
    • Serves as a role model to demonstrate appropriate behaviors.
    • Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.

    Managing and Conducting Human Resource Activities:

    • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
    • Conducts performance reviews in a timely manner.
    • Promotes both Guarantee of Fair Treatment and Open Door policies.
    • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
    • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
    • Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

    Additional Responsibilities:

    • Complies with all corporate accounting procedures.
    • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
    • Analyzes information and evaluates results to choose the best solution and solve problems.
    • Drives effective departmental communication and information systems through logs, department meetings and property meetings.

    Candidate Profile
    Education and Experience:

    • High School Diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

    OR

    • 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or a related major; 2 years experience in the food and beverage, culinary, or related professional area.

    Method of Application

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