Fresh Jobs at Sun King (Formerly Greenlight Planet)

About the role:

• We are looking for diligent and well organized team member to join our Risk department as an Area Collections Executive. The Employee will drive the efforts and processes related to collections of our PAYG products in the field. They will also give advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-users expectations.

What you would be expected to do

• Assessing regional portfolio and repayment trends and laying down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers.
• Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate situations of disabled lamps and repayments.
• Providing weekly updates to Sales and Risk Management teams on-field interventions performed and results achieved, along with customer insights.
• Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
• Working with Area Business Managers and Field Sales Executives to repossess products from delinquent customers in cases where direct intervention is required.
• Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
• Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs, etc., as per the processes laid out by the Risk function.
• Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
• Driving operating rhythm to follow up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
• Recruiting cash collection centers and setting up the critical collection area.

You might be a strong candidate if you

• Have Bachelor's degree/Higher Diploma related to Finance, Community Development, Communication, Credit Risk Management or related fields.
• Have at least 1 year of work experience in a similar position with field experience and also with rural customers settlements.
• Are excited about working in the field to drive collections, resolving issues, and enhancing the customer experience.
• Have relevant experience from Microfinance/ Fintech or banking background on Credit Collections debt recovery preferable.
• Have good communication & people skills
• Are excited about working with rural customers & resolve customers issues.
• Have excellent issue-tracking and resolution skills.
• Work with multiple sales teams and cross-functional teams seamlessly.
• Knowledge of the territory will be an added advantage.

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About the role:

• Experience managing teams of creatives and graphic designers? Do you have the ability to craft groundbreaking and captivating visual content for African audiences? Are you a creative person with a passion for creative design? If so, then Sun King has the perfect opportunity for you.
• This is an exciting opportunity for an art director or senior graphic designer with a social content and advertising background to join a fast-growing team of creatives. You will be expected to guide Sun King’s creative advertising campaigns across Africa. You will have the opportunity to produce the artwork for Sun King’s advertising campaigns across 10 countries, managing a team of talented designers.
• Further, you will manage the work of social media focused designers who produce content for Sun King’s fast-growing and dynamic social media channels, including Facebook, LinkedIn, TikTok, and LinkedIn. Your role will involve overseeing diverse design, advertising, and social media landscapes, notably managing our advertising and social media campaigns in countries such as Kenya, Nigeria, South Africa, Togo, Tanzania, and Zambia, among others.
• We are looking for a ‘digital-first’ designer who has a passion for social media storytelling and who is excited by the prospect of working on creative, digitally minded advertising campaigns that seek to transition African households and businesses onto green, clean solar energy.

What you would be expected to do

• Formulate and supervise the agency's creative and design strategy to ensure alignment with the company's overarching vision and business goals.
• Craft and visualise creative visions for Sun King’s advertising campaigns.
• Guide and manage a compact team of graphic designers and creatives to produce inventive and top-quality content that fulfills business goals.
• Oversee staff that produce fresh and engaging content for our social media channels that models ever-evolving digital and design best practices.
• Direct the company’s creative process from conceptualisation to final execution, ensuring adherence to the highest standards of quality and client satisfaction.
• Cultivate an environment of innovation and creativity within the team, empowering the team to explore fresh ideas and experimental methods.
• From social media graphics to GIFs and fast-paced videos as well as complex web graphics, manage our campaigns and social media graphics, moving image, and motion design content production with assistance from our team of copywriters, social media experts, and fellow in-house motion design and graphics experts.
• Assist other designers, of various experience levels, to drive the quality of the social media graphics produced, question ideas, and deliver world-class work.
• Take briefs from internal clients, questioning internal clients as appropriate. Discussing appropriate options for design and advising internal clients on the best use of graphics for digital platforms whilst adhering to brand guidelines.
• Work with sales, marketing, products, operations, and other teams to ensure that content is rigorously reviewed and feedback are replied to.
• Follow the appropriate content production, content management, and sign-off process per Sun King’s standard operating procedures.

You might be a strong candidate if you have

• Degree/Higher National Diploma or Advanced Degree in Graphic Design is highly preferable.
• A minimum of 8 years’ experience in creative within Content or Advertising agencies.
• Proven track record of spearheading impactful creative campaigns across diverse channels.
• Skilled in the complete Adobe Creative Suite, InDesign, Illustrator, Photoshop, and experience in After Effects and XD will be an advantage.
• Proficient in managing creative teams across global offices.
• Deep knowledge of above-the-line and below-the-line campaign strategy and a proven ability to get projects over the line.
• Deep knowledge of what works on social media and a proven ability to harness internet, social media, and digital trends and graphics concepts.
• An eye for design and an ability to lay out artwork at speed to a high standard.
• Deep knowledge of how to use design to communicate with consumers and sell products.
• Outstanding communication skills, with the ability to engage effectively with diverse stakeholders.