Application Implementation and Support Analyst (must be fluent in French) at InfoWARE Limited

DUTIES AND RESPONSIBILITIES

• Take ownership of all new client implementations, be the bridge between the client and the company, ensuring a smooth implementation where expectations are met.
• Be an expert in all product implementation, the key challenges involved in rollouts, and how to mitigate these risks
• Work closely with the Head of Product and Head of Software Development to ensure coherence in product rollout strategy and go-live processes.
• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management 
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems 
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved 
• Participate actively in team functions/events
• Work with the Sales Team in displaying the technical know-how on managed products at Sales engagement with prospects

REQUIRED SKILLS AND COMPETENCIES

• must be FLUENT in speaking and reading French language.
• Superior researching, problem-solving, and troubleshooting skills 
• Adaptability to work independently and part of a team bringing in experts when needed 
• Excellent customer service skills
• Effective written and verbal communication skills and solid professional skills with utmost customer obsession.
• Good knowledge of SQL Scripting and MS SQL Reporting Services
• Good knowledge of HTML and CSS is a plus
• Good knowledge of Financial and Capital Markets
• Minimum of 1 Year Experience in Business Software Application
• Minimum of 1year Experience in Software Support role 
• Passion for new technology and learning
• Ability to work effectively in a team environment with a demonstrated ability to build and maintain positive relationships and team objectives
• Be able to think out of the box