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  • Posted: Sep 28, 2020
    Deadline: Oct 17, 2020
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    To provide our clients with first rate business solutions and back it up with unequalled service and support. Our objective from the onset is to ensure that our clientele are provided with the cutting edge in today’s competitively minded business environment to solve their unique challenges. Our software solutions are customized to suit each individ...
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    Application Implementation and Support Analyst (must be fluent in French)

    DUTIES AND RESPONSIBILITIES

    • Take ownership of all new client implementations, be the bridge between the client and the company, ensuring a smooth implementation where expectations are met.
    • Be an expert in all product implementation, the key challenges involved in rollouts, and how to mitigate these risks
    • Work closely with the Head of Product and Head of Software Development to ensure coherence in product rollout strategy and go-live processes.
    • Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management 
    • Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems 
    • Collaborate with subject matter experts and escalation managers when additional support is needed
    • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved 
    • Participate actively in team functions/events
    • Work with the Sales Team in displaying the technical know-how on managed products at Sales engagement with prospects

    REQUIRED SKILLS AND COMPETENCIES

    • must be FLUENT in speaking and reading French language.
    • Superior researching, problem-solving, and troubleshooting skills 
    • Adaptability to work independently and part of a team bringing in experts when needed 
    • Excellent customer service skills
    • Effective written and verbal communication skills and solid professional skills with utmost customer obsession.
    • Good knowledge of SQL Scripting and MS SQL Reporting Services
    • Good knowledge of HTML and CSS is a plus
    • Good knowledge of Financial and Capital Markets
    • Minimum of 1 Year Experience in Business Software Application
    • Minimum of 1year Experience in Software Support role 
    • Passion for new technology and learning
    • Ability to work effectively in a team environment with a demonstrated ability to build and maintain positive relationships and team objectives
    • Be able to think out of the box

    Method of Application

    This job has expired. Application is no longer allowed

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